Job description

Job description

PUMA North America

Store Supervisor

Division: Retail

Reports To: PUMA North America Retail Store Manager

Position Summary: Strategically manage and promote sales culture within a Retail Store to achieve

or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable and sustainable

sportlifestyle brand in the world

Essential Functions: The essential duties and responsibilities of this position include, but are not

limited to:

 Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and

profitability goals through the effective use of short and long term planning and expense

control

 Guarantee consistent high standards of customer experience within the Store in accordance

with PUMA’s core values and service standards

 Responsible for assisting with the recruitment, training, development and succession of high

performing, results driven Sales Associates

 Responsible for understanding and maintaining own level of Product Knowledge as well as

directly responsible for Store(s) Associate’s level of Product Knowledge and the ability to

communicate it to customers in keeping with the Be NICE program

 Accountable for payroll control and service driven scheduling in order to maintain a highly

profitable location while maintaining the highest levels of service to customers

 Responsible for ensuring that all training programs, both Domestic and International, are fully

functional and result driven within the Store

 Analyze customer profiles, buying trends, and competitive information to impact and drive

business

 Manage and monitor Loss Prevention education, training and awareness programs

 Directly responsible for Loss Prevention compliance within store

 Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage bi-annual

Physical Inventory

 Directly responsible for execution and processing of merchandise both incoming and outgoing

(Transfers, ASNs)

 Manage and communicate merchandise opportunities to Store Manager

 Communicate, manage and execute all Marketing opportunities and events within budget and

according to all Policies & Procedures

 Develop and maintain strong communication with Brand Advocate

 Participate in new store openings and/or store closings; travel may be required

 Attends all offsite training and position related meetings as required by supervisor; travel may

be required

 Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual

presentation of the Store always meets or exceeds PUMA standards

 Maintain physical condition of Store according to Facility Department guidelines and

communicate maintenance needs in a timely manner

 Required to comply with all operational core competencies and key accountabilities

 Execute all requirements concerning OSHA to maintain a safe and compliant working

atmosphere for all Store Associates

 Required to work non-traditional hours; weekends, evenings, holidays; overtime may be

required

Qualifications: One to two years of management experience in a focused, customer service

oriented retail environment (preferably apparel/footwear) with results driven track record. Proven

ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train,

develop and retain top talent as well teams, ability to reason through complex issues, demonstrates

effective communication, ability to present information to large groups

Physical Requirements: The ability to constantly walk and move about is required. This role

involves frequent stationary standing, reaching, bending/twisting of head and neck, and maintaining

balance while walking and using ladder/step stool equipment, along with occasional kneeling,

crouching, climbing, bending/stooping at waist/torso and sitting to assist customers and maintain the

store and stock area. The Store Supervisor is required to occasionally push/pull equipment such as

shelving bays, dollies, carts and racks with up to 20 lbs. of force and lift/carry/place boxes and

product up to 30 lbs. in weight at heights up to 131” while using a ladder. Use of the following

senses are critical to this position: talking/speaking, hearing, near and far acuity, depth perception

and field of vision. Cognitive factors critical to the Store Supervisor function are: reading

comprehension, basic math/calculations, writing, complex problem solving and computer work.

Environmental factors are operation of foot controls for operating moving stock shelving bays and

exposure to working at heights

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends

Work Location: In person

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