FT Customer Care Associate- 100% Remote Call Center
Full Time
United States
Posted
Job description
Overview:
Work Hours: Monday - Friday 11:30 AM - 8:00 PM EST
The position is 100% Remote however you must be centrally located in one of the states listed belo w:
The Customer Care Associate is responsible for providing world class service in a leading-edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands.
Work Hours: Monday - Friday 11:30 AM - 8:00 PM EST
The position is 100% Remote however you must be centrally located in one of the states listed belo w:
Illinois- Maryland
- Arizona
- Colorado
- Delaware
- Florida
- Minnesota
- Missouri
- Nevada
- Pennsylvania
- South Carolina
- Virginia
- Washington D.C.
- Wisconsin
- Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
- Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
- Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
- Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations.
- Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
- Other duties, as assigned by the jobholder’s supervisor, may also be required.
- High school diploma or equivalent required
- Basic PC skills using MS Office and other various computer programs
- Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
- Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
- Utilize sound judgement and problem-solving skills
- Ability to work in fast-paced, high-volume, team environment
Preferred Qualifications:
- Bachelor’s degree in related field and/or equivalent training and work experience
- 1-2 years previous experience in a customer service role
- Experience in consumer products or distribution industry
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
Competencies:
- Accountable for meeting own targets, work is reviewed periodically.
- Problems encountered will be defined, repetitive, and routine with a solution readily available.
Salary and Benefits Statement:
- Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience.
- Salary: $17.50 an hour
- This position is eligible to participate in a bonus program. Metrics and level of participation are determined annually.
- This position is eligible for health care benefits, life insurance, time off benefits and participation in the Company’s 401(k) plan.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available
Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information. Category: Operations- Other
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