Job description

This is not your average front desk position! We are a high-volume addiction treatment clinic with a diverse client base, and quality patient care is our #1 priority. Every day this position is helping to make a positive difference, with a great team of people. Our front desk specialists are the front lines of patient care and do more than just schedule appointments and answer phones; they are an integral part of the care team. We are a team here in every sense of the word, and the team only works if we can depend on each other. We are looking for someone who will value their team members and can be relied on to show up and bring their A-game every day. We want a fast learner who is self-motivated to learn and expand their skill set. This a job where you will be recognized and appreciated for your achievements, and given opportunities to grow!

**If you have an outstanding work ethic, have great attention to detail, and are excited about working in behavioral health, this is the job for you!**

BENEFITS AND PAY:

• Very competitive pay, based on experience
• Medical and dental insurance coverage provided at no cost to employee
• Paid company-observed holidays after 90 days
• Paid vacation time after 90 days
• 401K matching after 1 year

EDUCATION AND EXPERIENCE:

• High School Diploma or GED certificate
• Two years’ experience with scheduling and answering phones, preferably in a medical office setting

ESSENTIAL SKILLS AND ABILITIES:

• Excellent communication skills, problem-solving, and attention to detail.
• Conveys enthusiasm and positive attitude.
• Good computer skills: Able to use Microsoft Office and a Practice Management System.
• Ability to work independently while knowing when to ask for assistance.
• Acquires growing knowledge of insurances and MAT/Addiction treatment.
• Ability to manage multiple projects simultaneously and deal effectively with frequent interruptions.
• Ability to perform data entry with 100% accuracy.
• Ability to empathize with diverse patient population; Empathetic with patient needs and concerns.
• Represents the clinic expectations of respect, appropriate boundaries, and compassion to both staff and patients at all times.

RESPONSIBILITIES :

• Greet and check in patients.
• Schedule visits for patients by identifying their treatment plan requirements and/or appointment scheduling log provided by direct service staff.
• Answer and direct established-patient phone calls; mindfully identifies how to direct calls according to company workflows and policies.
• Handle new patient admissions paperwork.
• Reschedule appointments, as needed, per patient or clinic’s needs; review attendance compliance based on attendance history and patient’s program requirements. Work with medical and counseling staff to address attendance issues when noted.
• Collecting and documenting payments; Balance monies collected and reconcile reports at the end of the day; requesting payment plans as instructed by Front Desk Manager and Program/Billing Manager.
• Updating patient charts, uploading documents into EMR.

CURRENT HOURS (including 30 minute lunch):

Monday: 830-4PM

Tuesday: 830-6PM

Wednesday: 830-5PM

Thursday: 830-5PM

Friday: 830-3PM

(Hours on some days may be subject to potential future change to no later than 6PM. We have no plans to change hours at this time.)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We follow current CDC and Oregon Health Authority rules. COVID-19 vaccination is required according to current CDC recommendations. Since we are a medical facility masks are required for both staff and patients.

Work Location: In person

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