We are looking for a Front Office Coordinator / Medical Receptionist to join our growing team in Akron, OH. This will be a full time, full-benefits, 40 hours a week position The hours will be Monday - Thursday 8:00am - 4:30pm and Friday 8:00am - 3:00pm

The Medical Receptionist will support the overall functions of Front Desk and Clinical Departments to ensure that all patients are properly checked in and out of the clinic, daily labs and radiology services are provided, patients are scheduled accurately, assist with all the clerical duties of the Front Desk, ensure patients’ needs are met in a timely manner and contribute to the overall quality of services.

Responsibilities:

• Maintains lobby/front desk cleanliness and organization, including keeping water, coffee supplies, etc., full for patient use.

• Responsible for managing incoming phone calls regarding scheduling, initial billing questions, and other inquiries in a professional and courteous manner.

• Scans documents and uploads into patient charts.

• Greet and check-in patients, collect co-pays and balances.

• Utilizes the nAble software to schedule appointments for patients by matching physician availability with patients’ preferences in terms of location, date, and time.

• Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.

• Prepares patient charts in advance (i.e. next day prep sheet and associated preparation tasks) each day. Is knowledgeable in aspects of infertility diagnostic testing and treatment, as related to scheduling guidelines and financial policies, as outlined in the Front Office Manual.

• Prepares insurance submission forms for out-of-network lab services for patients paying self-pay rates due to AARL being out of network.

• Provides information to patients regarding unpaid balances as recorded by billing staff.

• Has a basic understanding of contracted insurance plans (by facility) and how participating/non-participating plans impact fees (i.e. UHC vs BCBS for AARL).