• Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation.
• Ensure that staff maintains a sanitary, organized, and presentable area.
• Plan, organize and control the operations of the amusement areas.
• Assist with scheduling employees to cover the department and events.
• Train and supervise the Front Desk Attendants and Porters.
• Meet weekly with the General Manager.
• Identify and manages staff projects.
• Coordinate advertising and promotions alongside the General Manager.
• Perform league preparation duties; coordinate lane assignments, monitor practice times if applicable.
• Promote knowledge of the location’s features and upcoming events.
• Communicate inventory and supply shortages in the department to the General Manager.
• Inspect, maintain, and may have to troubleshoot equipment.
• Ensure security, functionality, and proper handling of company property in the department.
• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
• Answer guest inquiries over the phone and in-person; providing accurate information.
• Patrol FOH to respond to guest’s needs and take action to correct any problems.
• Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
• Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
• Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.
• Make announcements to guests over the P.A. system regarding specials, promotions, etc.
• Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
• Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
• Perform opening and closing duties as required.
• Enforce safety rules and report hazards.
• Monitor guests for rule violations.
• Able to recognize the signs of intoxication and actions to be taken with intoxicated guests.
• Report all company violations to management.
• Respond to injuries or other incidents; Provide first aid supplies, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.).

Experience

• 2+ years of guest’s service experience, 1-2 years of supervisory experience.
• Intermediate Microsoft Office user with strong organizational skills.

Education

• High School or better