Job description

Job Title: Receptionist/Front Desk

2 pm-10pm evening shift

Overview:
The Receptionist’s primary function is to greet patients upon arrival to the facility, obtain appropriate demographic and insurance information, and prepare the patient and corresponding medical record for receipt to the Pre-operative area.

Position Scope:
This position’s responsibilities deal mainly with obtaining accurate information from the patient or family member for use throughout the surgical, insurance, and Medical Records process. The Receptionist must be able to answer the telephone and make the patient and family members feel comfortable during their stay. The position is under the overall supervision of the Practice Administrator and/or Nurse Manager.

Position Functions:
1. Communication: effectively communicates with the patients, family members, physicians’ offices, physicians, facility’s Nurse Manager, Practice Manager, Nursing Staff, and other business office staff.
2. Computer Skills: must utilize computer skills to access medical and office software programs and Internet based systems;
3. General Office Skills: excellent organizational skills, moderate typing skills, general office skills such as telephone, filing, fax, and copier skills; must be able to use mathematical skills to prepare a bank deposit each day;

Position Activities:

• Demonstrates knowledge of medical and surgical terminology and procedures; ability to organize information
• Accurately obtains all patient demographic, insurance and HIPAA information
• Monitors arrival of patients and communicates any cancellations, delays, or other problems to the facility’s Management Team and Anesthesia Department as they arise
• Collects co-pay and deductible payments from patients on date of service; issues receipt accordingly
• Collects routine payments from walk-in patients; issues receipt accordingly;
• Prepares bank deposit daily for funds received at the Front Desk; reconciles to Over-the-Counter Log and receipt book, and forwards to Practice Manager.
• Notifies patients of any changes in arrival time should surgery/appointment times change due to delays, cancellations, etc.
• Notifies appropriate facility management and staff members of any unusual circumstances regarding current day’s schedule;
• Answers telephone and directs calls to appropriate area within the facility;
• Assist when needed in escorting family members to a conference room;

Receptionist/ Front Desk

• Performs other duties as needed to ensure the safety and comfort of all customers as well as the efficient operation of the facility;
• Assists as directed by Practice Manager and/or Nurse Manager with various projects as needed;
• Notifies Practice Manager and/or Nurse Manager of repairs/maintenance needed to ensure the safety and comfort of patients.

Education and Experience:
Must have a high school education or equivalent and at least two years experience in the medical records field, preferably with insurance knowledge
Certification / Licensure:
None required

Job duties might include but not limited to:
Verifies Email
Verifies Insurance
Verifies Address
Verifies Phone Number
Collects Co-Pay
Collects Outstanding Balances
Posts Collected Payments
End of the Day Reconciliation
Prints Encounters for Next Day
Scans New Patient Paperwork
Scans Insurance and ID
Scans Updated Demographics
Checks Patient Out
Schedules Follow Up Appt
Types Work Excuse
Routes Phone Calls

Retrieve MRIs if information is available

Receptionist/ Front Desk

Physical Requirements:
Must be able to sit for long periods of time; must have adequate dexterity for computer keyboarding, and adequate vision and hearing to operate a computer and telephone system efficiently; must be able to recognize correct medical and surgical terminology;
Refer to the description of essential functions.

Personal:
Must have excellent verbal and written communication skills and demonstrate proper telephone etiquette; must possess a high degree of judgment and discretionary skills; must be able to work cooperatively with the clinical and non-clinical staff.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Language:

• Fluent Spanish (Required)

Work Location: One location

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