Job description

Are you interested in working for a mission-driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally? Explore careers with Charles E. Smith Life Communities!

PURPOSE
The primary purpose of the Front Desk Manager job is to plan, organize, develop and direct the overall operation of the Front Desk in accordance with current federal, state and local standards, guidelines and regulations that govern our facility. To assure that the highest degree of quality care can be provided to our residents at all times. As the Front Desk Manager, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

ABOUT CHARLES E. SMITH LIFE COMMUNITIES
Charles E. Smith Life Communities (CESLC) is a faith-based nonprofit senior services organization located in Rockville, Maryland, delivering quality care and meaningful life experiences to older adults with dignity and compassion rooted in Jewish values. Our team of over 1,000 members represent a very wide range of cultural backgrounds, ethnicities, and faiths.

PEOPLE WHO MATTER
Every associate – guided by our values and mission - contributes to our sustained place as a leader and has an important role in our success. Entry level or seasoned, our associates experience the rewards of working for a mission-driven, nonprofit organization committed to creating an engaging community for aging adults. Our team-oriented environment provides exceptional opportunities for personal growth and professional development.

EMPLOYEE BENEFITS
Our total rewards package includes competitive compensation, health benefits, a retirement plan, generous PTO, tuition reimbursement, and proximity to public transportation.

LOCATION
This position is based at our Landow and Ring House, located at 1801 E Jefferson St, Rockville, MD 208526121 Montrose Road in Rockville, Maryland.

SHIFTS & STATUS
This is a FULL TIME, NON-EXEMPT, position on the day shift with hours from 9AM to 5PM, some weekends.

MAIN RESPONSIBILITIES

• Must possess a basic knowledge of front desk procedures, regulations and current applicable laws, as well as procedures to follow during emergency situations.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
• Must possess the ability to plan, organize, develop, implement and interpret the front desk programs, goals, objectives, policies, procedures, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must be able to follow written and oral instructions.
• Must understand the principles of continuous quality improvement.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

EDUCATION & EXPERIENCE
Must have, as a minimum, 2 (two) years of experience in a supervisory capacity in an office setting.

COVID-19 RESPONSE
We understand that the COVID-19 pandemic has made health and safety in the workplace a top priority for job seekers. We want to assure you that it is a daily focus for everyone at CESLC. We have a robust COVID-19 response plan that includes infection control practices with detailed cleaning and PPE guidance; COVID-19 vaccine requirement; rigorous COVID-19 testing protocols for staff and residents; and ongoing staff communication and education. As part of our health and safety measures, virtually 100% of our associates are fully vaccinated for COVID-19. Visit this link for more details on the CESLC response to COVID-19: https://www.smithlifecommunities.org/coronavirus/.

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