Front Desk Manager
Job description
Front Desk Manager Description
INTRODUCTION
The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as point of sale management.
PRIMARY JOB RESPONSIBILITIES
Hires, trains, schedules and supervises team of up to 20 front desk staff
Provides courteous customer service and responds to customer’s questions, complaints or requests. Directs any unresolved issues to the General Manager
Assists supervised staff in their job performance during peak activity periods or as required
Manages Point of Sale system including changing pricing, promotions and merchandise buttons as needed
Manages cash including cashing in and counting down tills, deposits and change requests
Procures office supplies, equipment and repairs to ensure that the front desk is sufficiently supplied
Manages inventory and supplies including helium, drinks, snacks, t-shirts and cleaning supplies
Organizes and maintains front desk files
Manages payroll
Sets performance goals for cashiers to increase sales
Maintains an image of competence and professionalism to customers, employees and management
Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
Provides or performs other services or duties as required by General Manager
SKILLS, KNOWLEDGE AND EXPERIENCE
Experience managing cashiers and point of sale required. Experience managing a team strongly preferred
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
Ability to handle multiple assignments on a timely basis with a high degree of accuracy
REPORTING
Reports to park General Manager
Brand: Altitude Trampoline Park
Address: 4740 Spring Cypress Road Suite 200 Spring, TX - 77379
Property Description: 21 - Spring-Klein, TX
Property Number: 21
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