Job description

Hotel Front Desk Agent

Department

Front Office

Job Summary

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Reports to:

Front Office Manager

Duties and Responsibilities:

Tasks Competencies

1. Registers guests and assigns rooms. Accommodates special requests

whenever possible. 1. Interpersonal 2. Information 3. Technology

2. Assists in pre-registration and blocking of rooms for reservations. 1. Interpersonal 2. Systems 3. Technology

3. Thoroughly understands and adheres to proper credit, check-cashing,

and cash-handling policies and procedures 1. Information 2. Systems 3. Technology

4. Understands room status and room status tracking. 1. Information 2. Technology

5. Knows room locations, types of rooms available, and room rates. 1. Information

6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 1. Interpersonal 2. Information

7. Coordinates room status updates with the housekeeping department by

notifying housekeeping of all check-outs, late check-outs, early check-

ins, special requests, and part-day rooms. 1. Interpersonal 2. Systems 3. Technology

8. Possesses a working knowledge of the reservations department. Takes

same day reservations and future reservations when necessary. Knows

cancellation procedures. 1. Information 2. Systems 3. Technology

9. Files room keys. 1. Information

10. Knows how to use front office equipment. 1. Information 2. Technology

11. Processes guest check-outs. 1. Interpersonal 2. Information 3. Technology

12. Posts and files all charges to guest, master, and city ledger accounts. 1. Information 2. Technology

13. Follows procedures for issuing and closing safe deposit boxes. 1. Information 2. Interpersonal

14. Uses proper telephone etiquette. 1. Interpersonal

15. Uses proper mail, package, and message handling procedures. 1. Information

16. Reads and initials the pass-on log and bulletin board daily. Is aware of

daily activities and meetings taking place in the hotel. 1. Information

17. Attends department meetings. 1. Interpersonal

18. Coordinates guestroom maintenance work with the engineering and

maintenance division. 1. Interpersonal 2. Information

19. Reports any unusual occurrences or request to the manager or

assistant manager 1. Information

20. Knows all safety and emergency procedures. Is aware of accident

prevention policies. 1. Information

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Savannah, GA 31408: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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