Job description
Job description
Seeking a qualified physical front desk agent with a high level of professionalism, excellent customer service, and effective decision making skills. Applicant must have strong interpersonal and administrative skills, and scheduling flexibility during the weekdays and weekends.
Key Requirements:
- Successful history as a front desk agent or related hospitality experience
- Strong customer-oriented skills
- Scheduling flexibility including working any shift during the week along with weekends and holidays
- Task-driven individual
- Stand, sit, or walk for an extended period of time.
- Must have intermediate keyboarding and computer skills
- All employees must maintain a neat, clean, and well-groomed appearance
- Comply with quality assurance expectations and standards
Responsibilities:
- Greet customers immediately with a smile and sincere welcome
- Register & process guests and their assigned rooms
- Accommodate guest requests and identify and explain room features to guests
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
- Communicate with hotel staff on the status of guest rooms
- Speak with others using clear and professional language and answer telephones using appropriate etiquette
- Follow all company policies and procedures
- Welcome and acknowledge all guests according to company standards
- Up sell guest rooms and promote hotel services
- Handle cash payments
- Develop and maintain positive working relationships with others
- Maintain a clean and neat front desk area
- Perform other reasonable job duties as requested by Supervisors
Job Types: Full-time
Job Type: Full-time
Pay: From $12.00 per hour
Job Type: Full-time
Pay: From $12.00 per hour
Shift:
- 12 hour shift
- 8 hour shift
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
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