The SpringHill Suites in Tifton, Georgia is hiring a front desk agent. No hotel experience is needed. We are looking for reliable, flexible individuals that are committed to providing exceptional service to each of our guests. The SpringHill Suites is proudly 100% employee-owned! We also offer a number of great benefits!

Specifications:
Must be friendly and service-oriented
Must have the ability to work all shifts

Essential Duties & Responsibilities:
Greets, registers, and assigns rooms to guests.
Issues room keys and directions to guests.
Effectively communicates with all departments.
Manages phone activity.
Manages walk-in traffic.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, directions etc.
Provides quotes for room rates and upsells the guest when possible.
Makes and confirms reservations.
Must be able accurately record guest information in a property management system.
Follows all Company and Franchise standards.
Collects payment and posts payment.
Verify that the correct charges and credits are posted to the corresponding guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Provide administrative, reception, and program support to management and staff.
Resolves and diffuses guest complaints within the scope of authority; otherwise, refer the matter to management.
Keeps Front Desk registration area clean and tidy at all times.
Reviews shift events and special notes with the following shift.
Records messages regarding guest issues or special notes in the Front Desk Logbook.
Special projects may be assigned by management.

Special Notice:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify will only be completed if you have accepted a job offer and completed the I-9 Form.

Must be able to pass a criminal background check and drug test