Job description

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us.

All employees enjoy Weekly Pay!!

Guest Service Agent responsibilities include, but are not limited to;

• Greet and interact with guests in a genuine, friendly, and professional manner.
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
• Process accurate transactions, including but not limited to cash and credit card payments.
• Conduct call-backs to inquire about guests’ experiences.
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
• Submit housekeeping and maintenance work order request forms.
• Verify registration cards against computer to ensure accuracy of name, form of payment, and other pertinent information.
• Inventory guest room keys according to policy and request re-keying as necessary
• Assist with responsibilities and duties in the absence or heavy volume in other front office area.
• Maintain clean and organized work area.
• Reports any unsafe work condition to the Front Office Manager.
• Other duties, as assigned by the Front Office Manager.
• Working knowledge of property management systems; IQ-Ware knowledge and experience preferred
• Proficiency with computers and general office PC applications (i.e. word processing and spreads
• Proven job reliability.

What can you look forward to?

Qualifying team members may enjoy the following benefits:

• Medical, Dental, & Vision

• Paid Time Off & Bereavement Leave

• 401(k) Retirement Plan with Company Match

• Paid Parental Leave - 10 Weeks

• Flexible Spending Account

• Long-Term & Short-Term Disability Insurance

• Life and AD&D Insurance

• Hospital Indemnity

• Critical Illness & Accident

• Tuition Reimbursement

• Associate Referral Bonus

• Jury Duty Pay

• Employee Assistance Program

• Resort Accommodation Discounts

Want to know more? Visit our website at www.brittainhospitality.com!

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• North Myrtle Beach, SC: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person

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