Req ID: NUL00481

Description

Summary

The Hotel Front Desk position is responsible for all hotel front desk related functions.

Essential Duties and Responsibilities

• Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality, ensuring the front desk is always attended.
• Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items.
• Handle checkouts efficiently and in a friendly and professional manner.
• Communicate with previous shift, organize shift and review remaining reservations that are to arrive.
• Verify that all updated contingency reports have been run.
• Ensure credit card draft capture is in balance.
• Print registration cards for next day arrivals.
• Verify GTD no shows and complete walked guest report.
• Ensure that all wake up calls are handled promptly and properly.
• Complete a "person in charge" security report identifying any unusual events and conduct ongoing verification of hotel security.
• Post room charges and collect payment following all cash handling procedures as required.
• Balance accounts to zero, including all rebates, paid outs and other misc. charges.
• Balance all rebates, paid outs, and misc. charges.
• Inform management of any discrepancies.
• Complete, print and leave all required reports at the assigned areas for designated managers.
• Assist with guest complaints, and general services and situations that require immediate attention.
• Keep front desk clean and stocked with necessary inventory.
• Supports the hospitality programs.
• Wear proper uniform at all times as specified in associate handbook.
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
• Other duties that are pertinent to the department or unit’s success may also be assigned.

Qualifications

Minimum Requirements

• High school diploma or GED equivalent.
• Familiar with computer systems and cash handling.
• Must be fluent in speaking, reading, and writing English.

Preferred Qualifications

• A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at other locations).

Working Conditions and Physical Requirements

Weather: Indoors

Noise level: Moderate

Office conditions: Pace of work environment: Medium

Customer Interaction: High

Description of environment: Hotel

Constantly required to stand, occasionally required to sit.

Physical requirements: Occasionally required to lift and/or move up to 50 pounds.

Travel: None

Competencies

* NMS Core Values*

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Organization: Food and Facilities Management

Job: Hospitality

Primary Location: US-AK-Kotzebue

Shift: Day Job

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.