Front Desk Agent
Job description
Looking for a hotel Front Desk Agent position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow?
We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short- and long-term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits.
Join us at Doubletree by Hilton Palm Beach Gardens!
JOB DESCRIPTION
A Front Desk Agent, checks guests in and out of the hotel rooms and ensures guests have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying guests' hotel registration information and calculating guests’ room payments and other additional costs made during their stay.
DUTIES & RESPONSIBILITES
The Front Desk Agent works at the front desk of the hotel during various shifts between the hours of 7am to 11pm, and they must ensure that the quality and integrity of the establishment are maintained. Some of the typical duties include:
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
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