Job description

Are you a genuine people person who has a passion for providing excellent customer service? Baymont Inn & Suites by Wyndham in Byron Center is seeking a Front Desk Agent to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

· On time or early to your scheduled shifts.

· Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

· Demonstrates ability to check guests in and out according to Marriott QA standards

· Navigates hotel reservation system in order to complete assigned duties

· Maintains communication with housekeeping and other staff to ensure success in all departments

· Answers the telephone, responding to questions accordingly or transferring as needed

· Responsible for the cash drawer at the beginning and the end of their shift.

· Ensures that cash drops are done in accordance with proper cash handling procedures

· Resolves guest complaints in a professional and efficient manner, ensuring guest satisfaction

· Responsible for completion of daily checklist

· Maintains a clean and organized front desk area

· Keeps a stocked and presentable marketplace according to Marriott standards

· Other duties as assigned

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Byron Center, MI 49315: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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