Job description

Food & Beverage Manager

Big Foot Country Club

Located in Fontana, Wisconsin, Big Foot is a private 366 member-owned golf and tennis club featuring a Tom Bendelow designed championship golf course (slope 139; 6,717 yards; 73.2) routed over 270 acres of wooded land, rolling hills, and spring-fed streams. The club has three Har-Tru tennis courts and regulation trap range.

The course opened in 1924 and has a rich history. It’s traditional northern style layout with gradual doglegs and tree-lined fairways. Four tee locations accommodate all levels of players.

The course has played host to the following events:

1992 USGA United States Open Qualifying

1995 PGA Wisconsin Stroke Play Championship

1998 USGA United States Senior Qualifying

2003 US Junior Qualifying

2003 Wisconsin State Open Qualifier

2009 Wisconsin PGA Stroke Play

2012 United States Women’s Open Sectional Qualifier

2012 United States Senior Open Sectional Qualifier

While many members call Lake Geneva home for just the summer season, the Club attracts its members throughout the year with special Holiday events and member functions. The Clubhouse facilities are available to members and their guest for weddings, special events, and business meetings.

The Clubhouse was fully renovated in 2022 and features a casual grill room with fantastic views; along with a large ballroom, formal dining room, wicker bar, deck and patio overlooking what the Potawatomi Indians called the Seven Sacred Pools.

Since its inception, the mission of the club has been the same; provide wholesome and healthful outdoor activities for its members, particularly the game of golf, and promote the moral, social, and physical welfare among its members, their families, and guest. The tennis facility with three Har-Tru courts was completed in 2010. The golf course has been updated to preserve its natural beauty for generations to come.

Children and grandchildren alike benefit from the junior golf program all summer long. The members take pride in the club’s facilities and a most successful Evans Scholarship Program for caddies.

The Food & Beverage Manager is ultimately responsible for the food and beverage production and service for all outlets. The F&B Manager consistently provides superb dining and other food and beverage experiences for the Club members and guests. This senior level position works closely with the Executive Chef and reports to the General Manager.

KEY RESPONSIBILITIES

The Food & Beverage Manager will:

• Conduct and/or oversee training programs for food service to include service techniques, knowledge of menu items and daily/nightly specials, sanitation, team building and regularly test and evaluate associate knowledge and understanding of these expectations.
• Be an active recruiter of team members, as well as someone who enjoys developing and building his/her team and leading them to significant, positive member and guest satisfaction outcomes; A collaborative team player who is “hands on” when necessary but understands when to step back and lead the team.
• Be a focused and consistent evaluator of personnel, ensuring that adopted standards of conduct and delivery are met; Oversee high standards of appearance, hospitality, service, and cleanliness of the facilities.
• Ensure that associates understand and have clear performance expectations, and that necessary tasks are reasonable, well-conceived and appropriately conveyed. Provide resources necessary to allow employees to perform their jobs effectively and create an exceptional ambience for members and guests.
• Work closely with the Executive Chef to facilitate the strong relationship between kitchen and front of house departments.
• Work closely with Bar Manager to monitor/control all beverage inventories and purchases.
• Have a strong and highly visible and respectful presence with the membership and guests, be an exceptional communicator, have the maturity to instinctively know how to treat member and guests with a high-level of service; Must be able to communicate these expectations to staff with diverse backgrounds and positively motivate them to understand and execute to those expectations.
• Have a strong sense of urgency and responsiveness, while also maintaining quality and integrity of the plan.
• Work with Club Manager to recommend strategies that will achieve the goal of consistently providing outstanding dining for members and guests.
• Be responsive to members’ and guests’ requests for menu selections, event planning, etc., and strive to find creative ways to accommodate reasonable member/guest requests; believe in the service philosophy: “the answer is ‘yes,’ now what is the question?”
• Assist in planning and is ultimately responsible to ensure that special club events are well-conceived and executed; oversee all banquet and social functions, including member/guest sponsored events.
• Ensure compliance with all health and safety, liquor consumption, and other food and beverage regulations; Keep current on all matters pertaining to the food and beverage industry.
• Recommend and uphold expectations for dress, decorum and other service personnel and consistently monitor for adherence.
• Take personal ownership of his or her area of responsibility, being especially aware of the physical plant and overall presentation of the operation and the need to be consistently “member/guest ready” in both appearance and service.

CANDIDATE QUALIFICATIONS
The ideal candidate:

• Is a passionate leader with strong food and beverage credentials and a proven track record of providing Platinum-level services in a hospitality or membership constituency setting.
• Has exceptional communication, interpersonal, and customer service skills.
• Has a strong ability to motivate staff, negotiate with vendors, and arbitrate disputes with and among others.
• Good judgment and sound decision-making skills, and a strategic approach to problem solving, resolving issues in a timely manner.
• Is a confident, proactive team builder who has a history of attracting, developing, and retaining a high performing team.
• Has a fundamental understanding of what constitutes a “premier hospitality experience,” and the proven ability to execute to that level.
• Is a friendly, outgoing personality with a sense of humor and a positive attitude; is personable with member/guests while maintaining a respectful professionalism.
• Can manage his or her time and establish priorities, to which he or she is accountable to execute against.

Competitive Compensation and Benefits

• A base salary and performance bonus.
• Health, dental and vision insurance under Club’s plan.
• Paid vacations.

Contact:

Please send cover letter and resume to:

Paul Keith

General Manager

Big Foot Country Club

770 Shabbona Dr.

PO Box 140

Fontana, WI 53125

paulkeith@bigfootcc.org

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Ability to commute/relocate:

• Fontana, WI 53125: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

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