About ComPsych

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 56,000 organizations covering more than 127 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

Job Summary

FMLA Customer Support Expert will assist our customers Human Resource team with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will be part of a team that will track and trend the customers’ needs and pain points to help identify areas needed for improvement. This individual will help in servicing the Human Resources Community, provide excellent customer service while building rapport. This individual will report to the Customer Support Team Lead, and must have a strong attention to detail, customer service experience, excellent written communication skills and commitment to quality.

Primary Responsibilities

• Written administration and adjustment of Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
• Communicate clearly and concisely with Human Resources while identifying their needs and educating them on leave concepts and next steps
• Meet production and quality goals set by the FMLA Department
• Maintain complete and accurate documentation of leaves within our proprietary database
• Demonstrate respect, sensitivity, confidentiality, and understanding for the HR/employee circumstance while maintaining professionalism at all times
• Provide accurate, professional, and timely responses to communications from internal and external clients
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Provide innovative ideas that can support the ongoing growth of the FMLA Department

Job Qualifications

• Bachelor’s Degree preferred, or equivalent work experience
• 1-3 years Customer Service experience required
• Call Center experience preferred
• Excellent communication and interpersonal skills
• Employee benefits administration and/or FMLA administration a plus,
• Knowledge of best practices
• Exceptional communication and organization skills, with strong focus on customer service
• Quick thinking, resourceful, highly motivated, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Computer literate and proficient in Microsoft Office Suite

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay, with bonus program and annual increases

EOE/AA/M/F/Vet/Disability

ComPsych Corporation maintains a drug-free workplace