The Role

The Finance Systems Analyst is responsible for the development, maintenance, and support of ITHAKA's enterprise resource planning (ERP) software, Acumatica. This role will require extensive ongoing collaboration with colleagues in Finance, Engineering, and Product Management, as well as external consultants and vendors, to ensure that the ERP solution meets our evolving business needs.

You will be responsible for creating an environment in which everyone can do their best work without being distracted or delayed by problems with tools, processes, or strategy. You will lead and enable continuous improvement and operational excellence both within Finance and throughout the organization. This is a full-time position reporting to the Manager, Operational Excellence Enablement with a dotted line to the Assistant Controller.

Responsibilities

• As Finance systems owner, provide timely user support for Acumatica (our internal finance platform) and ensure we meet or exceed related Service Level Agreements (SLAs).
• Own and maintain strong, productive relationships with the groups that help us maintain our platforms, including outside vendors and implementation partners.
• Use systems thinking to workshop process problems with business partners, identify solutions, document requirements, and effectively manage risks.
• Select, implement, and analyze insightful metrics to drive operational excellence in Finance operations, process governance, and performance against SLAs.
• Propose, champion, and manage projects to optimize Finance processes, especially cross-functional and cross-service processes.
• Analyze process problems and provide end-to-end support for solution development, working closely with business analysts and program managers.
• Support the implementation of automations, features, integrations, and workflows that add value to the customer journey and the organization.
• Create, maintain, and deliver high-quality, effective end-user and admin training and documentation.
• Implement and maintain interdepartmental feedback loops to develop key insights that drive process improvements.
• Approach work initiatives with an operational excellence mindset—showing curiosity, challenging the status quo, and questioning established processes or assumptions.
• Use appropriate project management methods to successfully lead cross-functional projects aligned with established objectives.
• Foster a culture that embraces and reinforces ITHAKA's core values of belonging, evidence, teamwork, trust, and speed.

Qualifications

• At least three (3) years of experience in information technology, finance, business administration or a related field; bachelor's degree or equivalent in a related field; or a combination.
• At least three (3) years of experience with implementation, administration, and/or optimization of a finance or accounting system.
• Demonstrated record of successful systems and process improvements and continuous on-time execution toward deliverables or milestones.
• Proven analytical skills driven by curiosity, evidence-based decision-making, and a willingness to experiment with new technologies and methodologies.
• Ability to work effectively with subject matter experts, senior leaders, and business users/stakeholders.
• Patient, supportive, transparent, and customer-focused communicator.
• Ability to build consensus, inspire teams, and lead effectively through influence rather than authority.
• Ability to work independently and as part of a team to complete tasks and projects with varying priorities and effort levels.

Preferred Skills

• One (1) year of relevant system solution development, testing, and implementation preferred; in Acumatica a plus.
• Verifiable ERP certification preferred.
• Experience supporting boundary applications such as Vertex/Avalara, Concur, and Adaptive is a strong plus.
• Familiarity with lean, agile, and traditional project management methodologies preferred.
• Proven understanding of Objectives and Key Results (OKRs) preferred.
• Tech savvy and proficiency with relevant tools such as Trello, Monday.com, JIRA, and Tableau a plus.

Compensation & Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $82,000 to $95,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, 12 sick days, gym reimbursement, and more.

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