Job Summary

The Field Service Technician II has a proven electronics background with at least 2 years’ experience in a lesser role or 3 years’ experience in a casino technical role. This remote position is responsible for the servicing, installing, converting, upgrading and preventative maintenance of all AGS gaming equipment. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.

Responsibilities

• Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
• Part of advanced support team sent in to troubleshoot and resolve technical problems
• Performs site surveys at new Class II or Class III locations and functions a primary liaison with IAA for communicating project requirements
• Expert contributor to field service message boards, and provides documentation for technical assistance with known problems
• Completes all required PM in a timely manner without prodding
• Can easily identify replacement parts and their associated part numbers
• Must be skilled at performing all gaming specific work orders
• Will complete Site Surveys (Technical Info tab) for basic work orders
• Performs project management activities for basic work orders
• Good understanding of computer networking infrastructure
• Good familiarity of all AGS slot platforms and electronic table game equipment
• Strong working knowledge of slot cabinet topography and can diagnose and troubleshoot problems from top to bottom of machine
• Performs preventative maintenance and general maintenance on AGS slot machines and cabinets
• May participate in installs or removal of old machines
• Completes all reports and paperwork in a timely manner
• Must have great customer service skills

Skills & Requirements

• High School diploma or GED required
• Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment
• Requirement to obtain licensing approval by tribal and/or state gaming regulators
• Mechanically inclined; ability to use hand tools
• Must be able to move 75 lbs assisted
• Will provide technical support to Field Service Technician I
• Must have a good working knowledge of customer’s policies and procedures prior to performing work orders
• Advanced understanding of AC/DC electronics; must pass AGS online AC/DC electronics course
• Can use a multi-meter to troubleshoot electrical issues
• Highly developed problem-solving skills
• Understands networking with CAT5 and fiber
• High proficiency in multi-platform installs/upgrades/theme changes
• Some working knowledge of the difference between Class II and Class III
• Basic understanding of computer networking