Established in 1979, Polar Power Inc. is a leading manufacturer and global distributor of power generators, renewable energy and cooling systems to the telecommunications, military, electric vehicle, marine, and commercial markets. Polar Power operates an in-house design and manufacturing of alternators, generators, brushless DC motors, microprocessor controls, and propane, natural gas, diesel engines. In addition to providing superior products, Polar Power is committed to implementing technologies that will improve the environment and the quality of lives globally.

Due to significant success of its products domestically and overseas; Polar Power is in the process expanding production and automation. We are seeking top talent at all levels to promote continued expansion and prosperity of our organization.

JOB SUMMARY

The Field Service Technician is a customer-facing role that installs, services, commissions new generators and provides technical support for our product portfolio. This role provides total system-level troubleshooting and customer support. Services include but are not limited to the startup of controls systems, job walk-throughs, project management, system programming, troubleshooting, and end-user training.

DUTIES AND RESPONSIBILITIES:

• Commissioning generators, installation of parts, maintenance and service repairs.
• Training employees, end users, and others on our product portfolio.
• Provide technical support via phone and email to internal and external customers.
• Maintain customer service logs and internal service records in a timely manner.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.
• Interface with prime service partners, electrical contractors, users, other integrators.
• Assist other Field Service Technicians on troubleshooting and technical fixes and may take on additional responsibilities as needed.
• Provide proactive and reactive customer service to build customer satisfaction and create new business opportunities, including analyzing and resolving customer problems.
• Evaluate potential customer needs and make recommendations to improve and maintain the quality of service and to expand relationship.
• Coordinate material returns as needed.
• Assist Billing Department to resolve any invoicing issues.
• Travel domestically and abroad regularly to
• When not in the field, the field service technician interfaces with our senior engineers providing support for
• Testing engines and generators for conformance to production standards and perform final product testing/acceptance
• Researching and testing new materials/components
• Help contribute to critical design reviews for manufacturing and design based on field experiences, service calls, and maintenance logs
• Able to identify problems relating to: nonconforming product, calibration, and unique issues with the site installations working in the field or at our Gardena factory

QUALIFICATIONS AND SKILLS:

Required

• Associate Degree or Technical Degree or equivalent.
• 2 to 5 years applicable experience plus the education listed above.
• Experience supporting and troubleshooting DC generators.
• Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes.
• Must be able to read and understand electrical plans, specifications, and installation documents.
• Effective organizational skills, ability to multi-task, prioritize and manage time effectively.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Process-oriented and creative problem solver.
• Computer networking skills.
• Ability to work in and promote a team environment.

Preferred

• Bachelors Degree in Engineering
• Desirable technical skills and knowledge include:
• Digital controls and Ethernet communications
• Internal combustion engines (natural gas, diesel, propane)
• Solar photovoltaic systems and battery charging
• Electrical/electronic wiring
• DC electrical buss practices and NEC codes
• Electronic instrument skills with: multi-meter, hipot tester, manometer, oscilloscope, data logger, etc.
• Most hand tools used in production and construction sites
• Trouble shooting failed control circuits
• Networking of control modules (Ethernet, cell phone modems, routers)
• C++ programming for micro controls
• CAN bus communications
• Familiar with cell site construction practices
• Familiar with DC Power Plant -48 VDC wiring
• Good working knowledge of cell site telecom practices

WORK ENVIRNOMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day; use hands to finger, handle or feel; and reach with hands and arms.
• The employee must frequently lift and/or move items up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Production environment.