Pearson Packaging Systems provides automated packaging machinery and robotic packaging equipment for the secondary packaging of today’s largest and most well-known food and beverage brands. Our automated systems help support some of the largest global players in the food and beverage industries.

We are looking for a Field Service Technician to setup mechanical/electrical/pneumatic/PLC systems to meet customer acceptance operational criteria. The Field Service Technician will be responsible for providing training to both operators and maintenance personnel at customer facilities, completing on-site system evaluations, installing machine enhancements, and testing and calibrating parts to meet product specifications. This role requires 100% travel.

RESPONSIBILITIES:

• Install and setup equipment (mechanical, electrical and PLC) and robotic systems to meet customer acceptance operational criteria

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  Provide operator/maintenance training as well as formal machine training to all our customers when required. Training to meet Pearson’s satisfactory standards

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  Complete on-site system audits/evaluations for the purpose of identifying root cause of issues preventing the system from meeting the customer’s expectations. Use an “Eye’s Wide Open” philosophy when at customer’s site, proactively review other on-site equipment and offer services and/or report back to Pearson Service Support Team with potential customer opportunities

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  Install Packaging and Robotic Systems machine enhancements/upgrades/retrofits from engineering drawings, which will include machines or fabricated parts to relatively large or heavy subassemblies and complete units and then testing and calibrating parts and mechanisms to meet tolerances and product specifications

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  Document all on-site activities, findings and recommendations for customer review and approval prior to leaving the customer’s facility. This will include capturing any follow-up actions

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  Perform pro-active work, such as contacting customers to see how equipment is performing, follow up on previous service calls or provide technical support from home when not scheduled for customer visits and logging all activities into tracking systems

REQUIRED SKILLS AND EXPERIENCE:

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  Problem solving and independent decision making abilities
• Strong computer skills (has experience with using Microsoft applications, email, SalesForce or other CRM’s)

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  Ability to read and understand 2D and 3D drawings

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  Capable of reading and interpreting PLC logic as it pertains to system functionality and capable of modifying the PLC logic to resolve issues, as required

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  Superior customer interaction and customer service skills

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  Professional and clear written and verbal communication skills

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  Proficient in packaging machinery training

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  Technical school degree and a minimum of 10 years of experience installing, training, and repairing machines and robotic systems specific to the packaging industry

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  Combined minimum of 5 years of experience in fabrication, assembly, and controls/electrical work