JESCO is the exclusive John Deere Heavy Construction, Wirtgen Group and Ditch Witch Dealer for the Northeast region and has an opening for Field Service Manager to work out of our South Plainfield, NJ location.

As Field Service Manager you will provide leadership in motivating, managing, and evaluating Field Service Technicians while efficiently coordinating, scheduling, and managing Field Service Technician’s time and work order process. As Field Service Manager you will provide customer service by communicating with our customers in regards to quotes, job status, and scheduling and coordinate activities with other departments to best serve the needs of the customer and employees.

If you have a positive attitude and desire to help others and would enjoy the chance to be a member of a team with an industry leader, consider a future with JESCO, Inc. We’ll provide the tools, the technology, and the support you need to do the job right.

Key Responsibilities

• Coordinate with Product Support Manager the daily field service work within service department in terms of manpower and equipment.
• Control and direct activity for the field service department to ensure all work performed is completed in an accurate and timely manner, equipment and tools are maintained, and the service vehicles are following determined safety requirements.
• Coordinate PIP improvements with PIP coordinator for applicable machines.
• Coordinate trouble-shooting diagnostics with technicians and manufacturer.
• Actively engage customers in additional services provided by dealership, always up-sell and continually increase satisfaction levels.
• Pro-actively communicate status of repair work with customers and/or internal department managers.
• Resolve customer/service problems in a prompt and efficient manner with a high sense of urgency. This includes on-site information, directions to work site, receiving equipment to be repaired, proper and complete diagnosis, repair estimate and authorization process, payment status, and follow up.
• Coordinate with parts department for all road parts requirements, including pre-pulling and ordering parts
• Efficiently process all field service work orders from order status to invoice status and maintain efficient control of technicians' hours.
• Submit all warranty documentation with respective manufacturers to warranty administrator. Monitor the warranty until final credit memo is issued

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Short/Long Term Disability
• Growth opportunities
• American Funds/College America 529 Savings Plan (college savings plan)
• Verizon Wireless discount
• EAP (Employee Assistance Program) – includes three (3) free counseling sessions
• Paid Training
• Technician Referral Bonus Plan
• Family owned and operated
• Paid Time Off & Paid Holidays
• Relocation assistance available for qualified candidates
• Shop equipped with the newest technology and equipment
• Uniforms & PPE provided
• Continued education, manufacturer hands on and web based training

ESSENTIAL PERSONNEL: This position is deemed essential and may require the employee to report to work during a State of Emergency.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.