Job description
About Retail Direct:
Since our founding, Retail Direct LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.
Using our many years of experience with logistics and last mile delivery, our Leadership team is up for every job. Managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each and all deliveries. We take much pride in keeping the integrity of Retail Direct LLC, being fast and efficient without sacrificing quality.
MAJOR DUTIES AND RESPONS I BILITIES:
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Ensure all policies, processes, and procedures are done to Retail Directs guidelines & expectations.
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Managing the relationship with Client & Store Management and addressing any concerns or opportunity in the Market.
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Manage assigned market area productivity. Including seasonal fluctuation planning on volume.
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Source new delivery companies to provide services.
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Managing within budgeted split
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Managing all emails/calls and assist Customer Care
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Manage assigned market area QBR metrics with internal and external individuals, including daily, weekly and monthly reports.
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Support Claims Dept. on all new, open and unresolved claims to assure SOW compliance.
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Assure delivery company contractual compliance on uniforms and equipment.
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Maintain Fleet compliance (where applicable).
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Discuss delivery company compliance monthly
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Managing and reporting all Client escalations and communicating them to the proper leadership
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Daily Store Visits
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Daily Field Audits.
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Assist with Client training and SOW compliance.
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Communicate Quality VOC results & communications to contractors regularly.
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Daily Route Scheduling.
M INOR DUTIES AND RESPONSIBILITIES:
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Assist the stores with any questions/concerns. Help support management team with delivery process.
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Provide action plan for assigned market area regarding continuous improvement for KPI metrics, financial control, strong client relations, and great customer service.
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Conducting daily conference calls with Customer Care and Field Managers to address territory opportunities
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Use positive reinforcement to reach our VOC goal for the Market
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Help assist with creating a relationship/ partnership with both contractor and Lowes associates
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Weekly check of haul away trailers at the store to ensure core process is being followed
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Bi-weekly audit of totes part Box
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