Job description
This position is primarily responsible for providing oversight of center staff, operations, services, and processes. The Executive Director will work closely with Support Center and respective Director of Operations. This position also works in collaboration with and oversees the Area Manager to increase the network of referring Optometrists and physicians. This position is responsible for all aspects of operations of the center, including staffing, patient satisfaction, employee satisfaction, identifying training needs to promote a learning environment, enhance overall patient and employee experience, and pro-actively identify and respond to areas of opportunity within the center.
- Works closely with Operations team to develop and implement annual business plan for the center, including projected annual surgical volume, revenue, budget, profit projections and managing day-to-day operations and staff within the center.
- Provides oversight and conducts audits of patient charts to ensure appropriate billing and documentation are entered.
- Responds to patient inquiries, complaints and patient reviews timely and professionally; provides feedback to internal team, when opportunities for improvement are identified.
- Tracks performance indicators and reviews monthly and quarterly profit and loss; utilizes this information to strategically plan ahead.
- Develops staff schedule and oversight of patient flow and operations for the center, in accordance to company policy and procedures.
- Manages staffing needs against revenue performance.
- Oversees hiring, terminating, training and/or coaching staff.
- Motivates team by goal setting and clarifying priorities, in alignment with company.
- Partners with Area Manager and Marketing Team to expand network of referrals in the Doctor community and identifies local marketing opportunities for the center.
- Attends Continuing Education events, dinners, and marketing events to promote awareness of NVISION services in the community.
- Interfaces with Support Center and department leads to ensure resources are being allocated effectively from Finance, Operations, Marketing and Training perspective.
- Promotes NVISION surgeons and services in the community and plays an active role in the satisfaction of referring providers.
- Excellent communication skills and ability to navigate difficult discussions regarding performance improvement plans, coaching and professional development.
- Seeks innovative ways to integrate changes to further enhance overall patient and staff experience.
Bachelor's degree (B.A.) from four-year college or university; and three or more years related experience and/or training; or equivalent combination of education and experience.
- Proven track record of success in a medical/health care managing teams and operations.
- Adept at navigating complex situations and identifying practical and sustainable solutions.
- Business acumen needed to successfully lead center initiatives and practices.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure
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