Job description

Analyze, support, implement, and maintain the enterprise business application solutions enabling the processes needed for the business to be operationally and strategically successful. Responsible for upgrading and improving the functionality and providing high-level technical knowledge to implement and configure the functions of key enterprise applications and associated interfaces.

Essential Duties and Responsibilities:

• Provide high-level technical knowledge to design, implement, configure, and support the functions of key enterprise applications, associated interfaces and APIs.
• Identify and communicate service improvement opportunities. Focus on continuous service improvement and manual process automation.
• Collaborates with Information Technology and business teams to create and administer change management, business continuity, and disaster recovery plans for operational systems.
• Update and maintain technical documentation, work instructions and other team documents with new functionality or processes.
• Participate in the development of project plans, service desk processes, and communicate issues.
• Awareness of customer support metrics such as quality of service response times and reflect on how to improve individual results as well as the team results.
• Manage vendor relationships in support of operational systems and enterprise software.
• Perform daily, weekly and monthly manual and automated operational tasks in a highly available (24x7x365) environment.
• Promotes and adheres to organizational service standards by ensuring they are built into all process and procedures, whether dealing with internal customers or external members.
• Keep up-to-date with current equipment, applications and technologies and be able to advise the Manager of Enterprise Application on architecture, standards, and planning for future infrastructure roadmaps.

Minimum Qualifications:

(Education, Experience, Knowledge, Skills, and Abilities)

Education:

• Associate’s degree in Computer Science, Information Systems or related field or any combination of education, training and experience equivalent

Experience:

• Minimum 2 years experience in an operations support environment supporting multiple businesses and enterprise software applications
• Experience with enterprise application management and core financial software management preferred.

Knowledge, Skills, and Abilities

• High level of attention to detail.
• Understanding of Microsoft Operations Framework, Microsoft Windows OS, Microsoft Office products and monitoring tools
• Understanding of Enterprise Scheduling and Systems Health Monitoring applications
• Good knowledge of automated installation, scripting along with resolving problems
• Knowledge of using software deployment systems to install applications and packages
• Familiarity with Microsoft SQL and/or Oracle SQL scripting.
• Ability to communicate effectively upward and across the organization, using appropriate business language to effectively provide timely information to appropriate parties as needed.
• Excellent listening skills with the ability to empathize, focusing on client service required.
• Excellent teamwork skills, collaborating across business and technical functions, to achieve business goals and objectives.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
• Ability to travel up to 25% domestically.

Disclaimer

• _The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

_Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

Job Type: Full-time

Pay: $56,650.00 - $71,100.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Enterprise Software Applications: 2 years (Required)
• Core Financial Software Management: 1 year (Preferred)

Work Location: Hybrid remote in Sugar Land, TX 77478

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