LOCATION:

Longview

DATE POSTED:

04-24-2023

REPORTS TO:

Assistant Vice President for Enrollment Services

SCHEDULE:

POSITION DESCRIPTION:

RESPONSIBILITIES:
This is an entry level position. The Enrollment Officer reports to the Assistant Vice President for Enrollment Services. He/she is responsible for managing the on-ground recruitment functions, as defined in the responsibilities section:

• Contacting inquiries on a continuous basis via phone, electronic and written correspondence. This includes spending a substantial amount of time in telecommunication with prospective students, sometimes during evening hours.
• Counseling prospective students in one-on-one sessions ensuring that they connect with the appropriate academic advisors and financial assistance coordinators and serving as the primary liaison between students and the university, specifically during the initial enrollment process.
• Traveling assigned territory during Fall/Spring recruitment cycle.
• Using professional knowledge and perspective in relating to new and potential students to establish professional rapport and add to the student experience.
• Assisting students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
• Working to identify prospective students' educational goals and disseminating course and program information accordingly. This includes informing potential and/or current students with respect to enrollment, policies on transferability of previous college credits, degree program options, and providing information on university policies, practices and standards.
• Facilitating a seamless transition of students between the point of admission and academic advisement and serving as a primary contact for resolving non-academic service-related issues prior to matriculation.
• Assisting prospective students in understanding their financial obligations while partnering with students assigned financial aid advisor.
• Attending weekly staff meetings and contributing to a University-wide approach of meeting enrollment goals.
• Attending, participating, and contributing in all campus visit days.
• Participating in programs for self-improvement and professional development pertaining to improved conversions and customer service.
• Implementing daily and weekly feedback from the management team in order to improve effectiveness in recruitment efforts.
• Using the Customer Relationship Management tool to perform routine contacts via phone and email to an assigned group of prospective students.
• Demonstrating public support and pride in LETU initiatives, assists others in seeing the positive aspects of a new initiative, and is viewed by other members of the team as a positive influence.
• Other duties as assigned by the Assistant Vice President for Enrollment Services.

QUALIFICATIONS:

• Be a Christian and agree to the University’s statement of faith.
• Bachelor’s degree from an accredited institution.
• Knowledge of and ability to perform basic computer applications (i.e., Microsoft Word, Excel, Microsoft Outlook, PowerPoint). Experience in Jenzabar or Ellucian/Banner is a plus.
• Ability to multitask.
• Organization skills and the ability to plan and coordinate large events.
• Professional phone skills and the ability to communicate clearly and effectively both verbally and in writing.
• Time management skills and the ability to keep a daily schedule of appointments.

PERFORMANCE MEASUREMENT CRITERIA:

• The effectiveness of the Enrollment Officer on the overall recruitment of students, including reaching short- and long-term goals (This includes reaching yearly enrollment goals, applicant conversion goals, and contact goals).
• Personal growth, as seen in making mature business decisions, organizational skills, and utilization of time.
• The number of tasks that are performed through initiative and creative thinking in an effort to assist and improve the daily flow of responsibilities for the department as a whole. This includes initiatives to excel in customer service.

SALARY:

Salary is competitive and commensurate with experience and other qualifications. LeTourneau University offers an innovative healthcare package with many options, personal budget, telemedicine, year-round support, and more. LeTourneau University also provides life insurance, contribution to a retirement program, and tuition assistance.

DATE POSITION IS AVAILABLE:

May 29, 2023

PROCEDURE FOR APPLICATION OR NOMINATION:

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
P.O. Box 7001
Longview, Texas 75607-7001
FAX (903) 233-4103
E-mail address: HumanResources@letu.edu

ABOUT THE UNIVERSITY:

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.