Job description

The School of Professional Studies (SPS) seeks an Enrollment Advisor to serve as the primary point of contact for student prospects. The Enrollment Advisor’s principal responsibility is to build relationships with prospective and current students by representing SPS through telephone, email, in-person, and social media channels and provide value-add information on a robust portfolio of programs. This position offers a flexible work arrangement and the opportunity to work remote part of the week.

• Monitor and log all inbound phone and email activity
• Respond within 24 hours to all new inquiries with ongoing follow up
• Create and maintain new inquiry contact records in Salesforce customer relationship management (CRM) system
• Deliver superior customer service
• Provide deep knowledge to prospective students on School of Professional Studies portfolio of offerings
• Assess needs and consult with students on our programs
• Assist with registration questions, login issues, and logistical questions for all registration systems
• Manage lead qualification and communication strategies
• Create and maintain email templates as required
• Research and analyze competitive programs
• Conduct outbound inquiry outreach by phone and email
• Escalate complex questions to supervisor and appropriate departments
• Cultivate relationships with student prospects
• Collaborate with front-line offices at MCPHS and coordinate with Admission for warm lead handoff
• Track and report on inbound/outbound activity
• Host virtual and/or in person information sessions for prospective students
• Additional responsibilities may be assigned by the supervisor.

Required:

• Bachelor’s degree
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Ability to communicate with student prospects and parents via phone, email and occasional in-person meetings
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Preferred:

• 2+ years of work experience in a customer service role
• Experience using Salesforce

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

MCPHS COVID-19 Policy
We care about the health and safety of our students and employees and have implemented a COVID-19 Vaccine and Testing Policy, requiring employees to be fully vaccinated, boosted. Employees who cannot receive the vaccine because of a medical or sincerely held religious belief may request an exemption.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical Area, downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while advancing the MCPHS strategic plan.

MCPHS is an equal opportunity employer that celebrates a diverse community. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Type: Full-time

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