The Engagement Center Manager at RNL's Abilene Regional Engagement Center oversees digital and traditional outreach to alumni, parents, friends, or potential students on behalf of a college or university. The Engagement Center Manager is responsible for hiring and leading Engagement Ambassadors and leveraging RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.

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  The Engagement Center Manager role is goal-driven with an important need for an entrepreneur driven motivation. The autonomy afforded to Engagement Center Managers allows for creativity in management, support for customizing efforts for the specific institution, and building an individual engagement center culture.

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  The Engagement Center Manager performs daily, weekly and long-term statistical analysis in an effort to produce strong results for our client partners and meaningful connections with constituents supporting the institution.

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  The Engagement Center Manager role is a full-time, salaried position.

• The schedule for this opportunity is unique and accommodates the outreach from our student Engagement Ambassadors. Engagement Center Managers maintain a Sunday - Thursday, afternoon and evening schedule, traditionally 12:30 pm – 9:30 pm.

Required:

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  Associate’s degree or equivalent experience; Bachelor's degree preferred
• Strong supervisory and leadership ability demonstrated in past work experience
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff
• Excellent spoken and written communication skills
• Ability to create and execute a recruitment / staffing plan to fill and maintain the Engagement Representative role, including using online and print media as well as in-person job events and fairs.
• Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
• Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with mathematics is needed
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
• Ability to thrive in a remote environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm)
• Ability and willingness to complete a new hire training program that requires travel (anticipated at 4-8 weeks).
• Valid driver’s license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.
• Ability and willingness to work remote if needed, leading a Remote Engagement Center and staff

Preferred:

• Experience leading or managing in a non-profit enrollment or fundraising environment; higher education fundraising preferred.
• Experience utilizing RNL Engage or CAMPUSCALL
• Experience working with a texting platform
• Engagement or Calling Center and/or Annual Fund management experience
• Management experience working in a higher education fundraising environment

RNL complies with federal, state, and local laws, and/or client requirements regarding mandatory vaccination of its workforce and/or vendors. RNL has safety protocols in place to protect employees, clients, and visitors and you may be required to be fully vaccinated against COVID-19 as a condition of employment. RNL provides exemptions/reasonable accommodations as required by applicable law.

RNL is an Equal Opportunity Employer.