Job description

Job Description

TITLE: EMS General Manager

EMPLOYEES SUPERVISED: All employees in Field Operations. Direct supervision over Area Managers and Division Managers, indirect supervision of all other Field Operations personnel.

SUMMARY DESCRIPTION: EMS General Manager is responsible for the overall customer service delivery, operational functionality, effectiveness, and performance of assigned areas of Operations.

DESCRIPTION OF ESSENTIAL DUTIES:

• Oversee all aspects of operational services.

• Manages and ensures efficient, effective, and professional services are provided with high levels of clinical and customer services

• Ensures that assigned personnel are fully oriented, trained, and informed of company policies, local procedures, and other information pertinent to their jobs.

• Reviews and acts upon, as necessary, all incidents, deviation/exception, and other reports within his jurisdiction.

• Keeps current on events affecting his/her area of responsibility: accidents, injuries, breaches of policy, customer services quality, inter-agency relations, morale, newsworthy events, and superior/inferior performance by field personnel.

• Builds and maintains relationships with current and potential customers and industry stakeholders.

• Participates in industry and regulatory meetings and events.

• Responsible for reviewing performance evaluations of field personnel and providing input into the appraisal process.

• Assists the Area Managers and Division Managers in administering discipline and counseling to achieve a desired result. May carry out discipline up to and suspension.

• Compiles and interprets key performance data and provides accurate reports to the corporate leadership according to deadlines.

• Required to operate department within assigned budget parameters.

• Responsible for a working knowledge and condition of all equipment.

• Must attend scheduled and called meetings.

• Reviews Equipment Failure reports for accuracy and completeness.

• Responsible for adequate staffing in the Field Operations according to customer-centered deployment models, Unit Hour Utilization (UHU), and planned budgets

• Other duties as directed.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in Business related field (preferred)

• 4-6 years of experience in specific mid/upper-level Management

• Experience in Microsoft Office Programs, (Excel proficiency helps)

• Experience leading and managing large groups of personnel.

• Must have strong knowledge and experience of operations specific to an ambulance company.

• Must be flexible in work schedule to meet the demands of the company.

• Regular travel around the state and periodic travel to other company locations will be required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to exercise authority with logic and consistency.

• Ability to evaluate the performance of subordinates objectively and accurately.

• Knowledge of matters of employment law, employee health, safety, and loss control.

• Knowledge of local, regional, and state laws, rules, and regulations pertaining to EMS and ambulance operations.

• Ability to delegate effectively.

• Ability to communicate effectively.

• Ability to administer discipline and counsel employees effectively to achieve the desired result.

• Ability to minimize stress by identifying problems before they occur and effectively dealing with stressful situations that do occur.

• Advanced knowledge of business, management, and fiscal skills.

• Gathers information, analyzes it, and makes decisions from a limited number of choices.

• Able to learn from on-the-job experiences and draw inferences from diverse sources.

• Able to interpret instructions and understand implications using a broad background of knowledge and experience.

• Able to draw inferences and set up effective solutions when unexpected problems arise on the job.

• Able to plan and coordinate logistics in an efficient and cost-effective manner.

• Able to communicate opinions, observations, and conclusions such that they are understood.

• Knows the key concepts and variables that define the ambulance industry

• Intellectual versatility. Recognizing, exploring, and using a broad range of ideas and practices. Thinking logically and creatively without undue influence from personal biases. Relationship versatility. Adjusting behavior to establish relationships across a broad range of people and groups.

• Able to serve as an effective role model for subordinates.

• Ability to negotiate effectively and efficiently.

• Ability to bring people together to achieve common goals.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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