Requisition No: 789300

Agency: Economic Opportunity

Working Title: 789300-EMPLOYMENT PROGRAM SPECIALIST-LW - 40034147

Position Number: 40034147

Salary: $32,655.81 - $37,000.00

Posting Closing Date: 12/31/2022

JOB TYPE: FULL TIME/CAREER SERVICE

POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

www.floridajobs.org/

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Program Specialist - Lead Worker is a member of the Benefit Integrity Unit team of the Division of Workforce Services.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. DEO’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$32,655.81 - $37,0000

TO BE CONSIDERED FOR THIS POSITION, RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

The Employment Program Specialist - Lead Worker is a member of the Benefit Integrity Unit of the Division of Workforce Services. This is a highly responsible position requiring extensive knowledge of reemployment assistance (RA) law and department procedures. The incumbent is responsible for several complex programmatic functions performed within processes of the reemployment assistance program

Your Specific Responsibilities:

Serves as lead worker in the Special Payments & Banking Verification Investigations Unit. Deputizes as supervisor in overseeing and monitoring daily work operations in the supervisor’s absence. Primary responsibilities are to analyze problem areas and recommend any changes needed to improve and streamline existing procedures. Coordinates the implementation of new procedures and serves as customer support liaison for the unit with employers, partners and customers.

Writes, updates and revises manuals to incorporate new policies and procedures. Provides programmatic training and technical assistance to associates relative to the reemployment assistance program. Assists in developing training materials and procedures and may participate in cost quality and work planning studies. Serves as trainer for programmatic areas of assignment.

Works with representatives from the Program area, Department of Revenue, Office of RA Appeals and the claims-taking hubs as needed to resolve issues relating to claim benefit payments. Responsible for handling the more difficult inquiries relating to the special programs area and resolving complex issues.

Performs specialized work assignments and other related work as required within the section including the preparation of reports, project analysis and correspondence.

Attends workshops and participates in studies, conferences, staff meetings and reviews pertaining to the quality and quantity of work performed in various program areas within Benefit Operations which have statewide application.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Ability to travel.

Preferred:

• Preference will be given to applicants with at least one year of professional experience in a reemployment assistance or workforce program.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.