Job description
We're looking for an enthusiastic Eligibility Case Manager who performs general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes [ESAP (Elderly Simplified Application Project)] and [SCCAP (South Carolina Combined Application Project)], and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability.
The Eligibility Case Manager will conduct SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals.
Process SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six month renewals and changes by predetermining eligibility and reauthorizing benefits if applicable.
Manage ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
Process system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.
Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
All South Carolina Department of Social Services (DSS) Employees are expected to Adopt, Implement, and Promote the Published Mission, Vision, and Guiding Principles , While Employed by the Agency.
A High School Diploma and at least one (1) year of experience in Economic Services programs.
A Bachelor's Degree may be substituted for one year of relevant program experience.
Ability to exercise good judgment and discretion. Knowledge of local community resources. Ability to establish and maintain professional working relationships and communicate effectively. Ability to interpret and apply laws, regulations, policies, and procedures. Ability to quietly master required databases and systems.
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.
A valid driver's license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.
DIVISION: Economic Services / Anderson County
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