Interested in exploring opportunities to work with Anova? Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) technology and services, and grow your passion into a rewarding profession in a dynamic role and workplace where we support your success, when you join our global operations team as an RMA Coordinator @ Anova.

In this mission-critical position, you'll collaborate within a casual and supportive team environment, onsite at our workspace in New Providence, New Jersey, to create connected solutions, build quality products, and drive IIoT innovation and improvements that make our world more safe, efficient, and reliable.

What you’ll do:

• Provide day-to-day support and liaison between repairs, sales, and customer success teams to coordinate the return of customer products with an elevated level of professionalism and create a positive and helpful customer experience
• Receive and process all Product Returns & Repairs (RMA), managing customer interactions received via multiple channels and communicating effectively to understand customer requirements, set customer expectations, and strengthen customer relationships
• Prioritize and manage workflow through RMA - providing direction and feedback to team members for continuous improvement and to achieve goals
• Organize on-time shipments of replacement/repaired customer products, maintain and track product backlog/inventory, and provide customer reporting, utilizing the Enterprise Resource Planning (ERP) system to manage the end-to-end RMA process with constant attention to measurable and continuous improvement

What you’ll need to succeed:

• 1-2 years' experience in a customer support environment; Ideally experience within Supply-Chain & Manufacturing
• Strong interpersonal skills and a confident and effective communication style
• Demonstrated proficiency with business software (Excel, Outlook, etc.); Previous experience with Enterprise Resource Planning (ERP) tools (Epicor, SAP, etc.) is a plus!
• A customer-focused mindset, utilizing troubleshooting abilities and creative problem-solving to support customers at every stage of the process and all the way through implementation of solution to resolution and customer success
• An effective collaborator and team player with a hands-on, rollup the sleeves attitude to juggle multiple projects and workstreams, ensuring quality product and establishing best practices in a fast-paced team environment
• High School diploma or equivalent (GED) required

Why Anova?

We are very proudly “one” Anova, built by integrating the best in Industrial IoT technology and expertise. Anova monitors more than 800,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, industrial gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.

A salary commensurate with experience is offered as part of a market-leading compensation package, including:

• Health & Life Insurance Coverage + Eligibility Day 1
• 401(k) + Company Match & Immediate Full Vestment
• Performance-Based Bonus Opportunities
• Paid Time Off & Paid Community Engagement Day

If this sounds like a fit for you, apply to join Anova in connecting the industrial world – for better.

For more information about how Anova is transforming the Industrial IOT industry, visit us at www.anova.com.