Why Work For

Mountain Park Health Center?

As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you.

• You’ll work in a supportive environment where your coworkers feel more like family. That’s because the way we connect with each other translates to the care we provide our patients.
• We value professional and personal goals, work/life balance and family.
• We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.

SUMMARY

The Electronic Health Record Specialist is responsible for providing customer service while maintaining patient demographics and insurance records. Performs routine duties associated with patient scheduling, payments, co-payments and maintaining medical records.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Updates patient demographics at each visit.
• Verifies insurance information at each visit.
• Performs cashiering functions. Collects payments and prints receipts.
• Closes daily batch and balances cash drawer within plus or minus $5.00. Places money bag in the safe at the end of each shift.
• Ensures completion of all forms, obtains appropriate signatures (assignment of benefits, consent for treatment), and notes in the computer release of information, privacy policy and assignment of benefits.
• Appropriately schedules appointments per department guidelines; provides each patient with future appointments with an appointment card per department protocol as evidenced by appointment audit.
• Obtains medical records for same day appointments.
• Answers telephone by the third ring. Identifies the department, their name and asks, “May I help you?”
• Facilitates the distribution/receipt of all medical charts from the satellite clinics to the main site.
• Purges records yearly in accordance with MPHC Policies and Procedures.
• Assigns medical records for release of information.
• Processes and/or prepares medical records for release of information.
• Maintains the record management computer system and ensures accuracy.
• Performs other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Promotes positive patient/guest relation in accordance with Mountain Park Health Center (MPHC) policies, providing a high level of quality in personal attention and service to patients and visitors.
• Complies with MPHC Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Values of MPHC.
• Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.
• Dresses according to MPHC’s dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.
• Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)

Previous Customer Service experience required.

Previous medical front office and medical records experience required.