Job description
Serves as a technical resource to the AMI full deployment project. Supports overall AMI deployment and operating functions with engineering analysis, troubleshooting, methodical problem identification and resolution activities. This includes ensuring timely installation of field equipment, AMI network optimization, system security verification and any relevant system upgrade analysis.
Directs and/or supports the activities of others in the department, as they perform various activities including installation or checkout of new metering and AMI network equipment, meter programming, AMI network equipment configuration, troubleshooting, testing, etc.
Provides direct support to Meter Operations Center (MOC) in troubleshooting and resolving AMI network system alerts, major communications and/or power outages, meter diagnostic, and/or meter connectivity issues, assisting with interval data validations, troubleshooting read estimations and meter data downloads, and coordinating and assisting technician field personnel to resolve and correct as necessary.
Serves as a technical resource in administration and/or operation of Meter Data Management system (e.g., eMeter/Siemens EnergyIP), Meter Asset Management system (e.g., Radian/WECO WattNet Plus), AMI head end applications (e.g., Landis+Gyr Command Center, Itron OpenWay Collection Engine), AMI network monitoring, diagnostic and field troubleshooting tools. Strives to become proficient in SAP customer information and billing system.
Develops engineering processes and testing procedures impacted or driven by changes in metering configurations and firmware, AMI head end application releases, newly discovered hardware and/or firmware defects, field investigations, etc.
Examines and develops metering and AMI network equipment specifications, maintains standards, and supports the Company in evaluation, procurement and forecasting of new meters, instrument transformers, and new AMI network equipment.
Provides direct assistance to meter shop personnel in programming, testing, installation, and troubleshooting of various meters, metering software, and metering instrument transformers. This includes setting up correct meter configurations and applicable test procedures for test equipment, analyzing customer installation specific diagnostic data, and recommending corrections as needed.
Provides direct assistance to the Transmission, Electric Distribution, and Generation engineering and operations groups in developing and implementing project specific metering requirements and site configurations. This includes reviewing and approving proposed metering components and site design, configuring correct meter and transformer setup, assisting with testing and checkout of meter data points transmitted to responsible control centers, SCADA/RTU equipment, and third party interconnecting utilities’ systems, and troubleshooting any issues or directing changes as needed.
Assists other departments regarding customer service related issues, regulatory data requests, and operational standard and reliability inquiries.
Plans and controls all activities so as to provide an accident-free and safe workplace and conducts work activities with regard to environmental rules and regulations in accordance with established Company policies.
Work Conditions
Normal office environment with frequent trips to the field and annoyable exposure to stress, noise, heat, etc. Travel throughout the LG&E/KU service area with occasional overnight assignments may be required.
Physical Effort
Frequent standing, walking, climbing, or operating in work-controlled position.
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