Job description
Overview:
Responsibilities:
The eCommerce Customer Fulfillment Specialist is responsible for overseeing daily operations of all digital aisle orders for their store location.
- Give consistent quality customer service ensuring a successful shopping experience
- Greet all customers who are within ten feet of you
- Be familiar with all products and stay up to date on current special offers
- Utilize Magento operating system to pull active customer orders and verify order fulfillment
- Pick all product according to customer order list
- Package, label, and prepare orders for shipment through outside carriers
- Assist in receiving during times of order inactivity
- Practice sound safety knowledge & best practices for materials handling
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
- Operate Jarvis, forklift, pallet jack, ladder, and other retail equipment.
- May be required to cross train and perform other duties
PHYSICAL REQUIREMENTS
- Good visual acuity
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- Ability to stand and/or walk for long periods of time
- Ability to use a ladder and/or pallet jack
- Close vision for computer work
- Repetitive wrist movements on keyboard
- Ability to walk up and down stairs multiple times per day
- Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
- Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
- Ability to work independently without supervision
- Ability to access and use the in-store computer, scanning system, and wireless handheld unit
- Ability to participate in our online applicant and new hire onboarding process remotely
- Ability to complete computer-based training
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