Job description

DESCRIPTION OF DUTIES: The primary responsibility of this position is to serve dining guests in an efficient and courteous manner. Specific responsibilities include, but are not limited to the following:

1. Provides exceptional service to guests and other customers in a courteous manner.

2. Maintains a complete knowledge of all menu and beverage selections.

3. Informs guests of daily specials and pricing.

4. Takes all food and beverage orders and serves guests in a timely manner.

5. Notifies kitchen staff of special guest requests related to guest menu selections.

6. Exhibits a good understanding of food timing as it relates to guest service.

7. Responds and rectifies any concerns reported by guests related to food selection or preparation.

8. Reports any guest complaints or concerns to immediate supervisor or manager for resolution.

9. Completes guest checks accurately and in a timely manner.

10. Is responsible for completing assigned side work including restocking workstations, cleaning tables and ice cream station and floor maintenance.

11. Is responsible for ensuring that all tables and chairs are correctly placed.

12. Maintains a clean work environment in the dining room to increase guest satisfaction and maintain defined sanitation guidelines.

13. In the absence of a cashier, may perform cashier step up activities including processing guest checks and accurately inputting information into the Point of Sales system.

14. Notifies supervisor or manager of situations that may affect guests, associates of the Lake of the Torches Resort Casino.

14. Performs other duties as assigned.

POSITION RELATIONSHIPS:
Internal: Frequent contact with associates within all departments.

External: Extensive contact with guests and visitors.

SUPERVISION RECEIVED: Performs position responsibilities under the direct supervision of the Dining Room Supervisor or Dining Room Manager checking with supervisor frequently for directions or questions.

EDUCATION: A high school education or equivalent is required.

EXPERIENCE: A minimum of six months wait staff or customer service experience is preferred.

SKILLS: Must possess excellent interpersonal, communication and customer service skills. Must have basic knowledge of sanitation requirements. Must be able to work in a positive team environment and maintain confidentiality.

WORKING ENVIRONMENT:
1. Work Conditions: The majority of responsibilities are performed within all areas of the restaurant with exposure to differentials in temperature.

2. Exposure to Hazards: Controlled exposure to high temperature from cooking equipment and food preparation may occur. May be exposed to situations where hazardous chemicals, spills, wet floors or guest behaviors may create undesirable conditions.

3. Physical Requirements: Continual walking, bending, standing and lifting is required.

BEHAVIOR AND ATTITUDE: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Food Server to perform on both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.

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