Job description

Lithia & Driveway

The Driveway Valet I is responsible for providing a seamless and frictionless premium customer experience. This position is an entry level position that will be responsible for acquiring and picking up all makes and models of new and used vehicles in the assigned market area.

The Driveway Valet I reports to the Driveway Field Operations Supervisor.

Position Overview

Area of Responsibility

• Facilitate online vehicle acquisition sales via an online portal
• Maintain customer appointment calendar
• Educate customers on process
• Maintain marketplace reports
• Provide an excellent customer experience while completing thorough vehicle inspections
• Execute vehicle acquisition paperwork
• Maintain excellent communication with team and store leadership
• Use online valuation tools to purchase or valuate customer vehicle
• Troubleshoot any customer needs or concerns
• Navigate customer through vehicle acquisition process
• Complete required paperwork with customer
• Acquire and Maintain a notary commission
• Go under intensive training to ensure up to date knowledge of ALL Brands products and features
• Other duties as assigned.

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

• Strong attention to detail and sense of urgency
• Customer-facing experience with a passion for creating memorable customer experiences
• Previous experience working in an automotive retail setting
• Time management-ability to work independently and prioritize
• Ability to follow process
• Detail oriented
• Team player with an understanding the value of how teams work together towards a common goal
• Ability to learn new skills and adapt quickly to change
• Excellent communication skills both written and oral
• Proficient vehicle product knowledge
• Outstanding customer service skills
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Proficiency Standards

• Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
• Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
• Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
• Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
• Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment
• Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value (mgmt. only)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
• Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

Lithia Hiring Requirements

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Job Type: Full-time

Pay: $15.20 - $18.31 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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