THE POSITION

Do you have an enthusiastic approach to customer service? Are you looking for an entry-level job that can lead to a satisfying career? The Department of Transportation is seeking an enthusiastic individual to provide excellent customer service while assisting the public with driver licensing services! If you want to experience the reward of helping your fellow Pennsylvanians, this is the job for you! Apply today!

This position is responsible for administering the application and knowledge testing processes of the Pennsylvania’s commercial and non-commercial driver licensing program.

DESCRIPTION OF WORK

Works in direct contact with customer's to verify applicant identification, completion of application forms, and to enter information into online driver license application software.

Administers standardized knowledge tests to evaluate the applicant's understanding of the Vehicle Code, driving laws, and associated traffic control devices. A vision screening for visual acuity is given to all applicants using a telebinocular instrument.

Data enters applicant test results and customer applications for driver license services into online software systems using a PC terminal.

Strictly adheres to all aspects of Driver and Vehicle Services’ Customer Service Policy.

Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines.

Performs other related duties as required.

The hiring office for this posting has a continuing need for Spanish speaking applicants. Individuals fluent in both English and Spanish are encouraged to apply. Individuals hired for these positions provide information and assistance to Spanish-speaking customers.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:15 am to 4:45 pm, Tuesday - Saturday, with 30-minute lunch.
• Overtime and Travel Required.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.