DME Customer Service Representative - FT
Full Time
Lexington, KY 40504
Posted
Job description
DME Customer Service Representative - FT
Bluegrass Care Navigators - Lexington, KY
Join BCN - recognized as a Top 10 Best Places to Work in Kentucky for 2 years in a row!
At BCN we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference for our families. Join #TeamBCN where your work matters, and your time is valued.
We Offer:
- Competitive Pay
- Comprehensive benefits package
- Autonomy in your workday
- Flexible Schedules to support work/life balance (select positions)
- Mileage Reimbursement for work-related driving
- Up to 24 days of PTO accrued within the first year of employment
- 8 Paid Holidays (including day after Thanksgiving and Christmas Eve)
- Educational Assistance up to $3,000 per year & College Tuition Discounts
- Free Continuing Education Credits
About the role:
An employee in this position is responsible for customer relations in the DME office. This position is also responsible for maintenance and coordination of the DME office.
- Open and close the DME office daily.
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Arranging and updating product displays in the office
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Responsible for the answering service/on-call procedures
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Greet customers and other visitors in the office
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Answer customer product questions
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Maintain all patient files and information in an orderly manner at all times
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Screen and direct all incoming communications
Qualifications:
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High school graduate or equivalent with at least one year general office experience, medical office experience preferred.
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Computer keyboarding experience with a minimum speed of 30 wpm.
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A pleasant telephone manner and ability to relate positively to all persons.
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Experience with various office types of office equipment.
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Detail oriented, good people skills and the ability to follow-up.
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Neat personal grooming and appearance with pleasing manner and interpersonal skills.
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Ability to exercise judgment and discretion in confidential matters.
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Able to handle stressful situations.
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Possesses and maintains good physical stamina and mental health. Has presented a pre-employment physician's health clearance including a negative TB skin test and/or CXR and other tests as required by organization policy.
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