Job description

Why Messer?

At Messer, you’ll feel at home with our friendly and welcoming culture. We pride ourselves on our family-oriented and entrepreneurial environment and strive to ensure everyone’s ideas are heard.

If you are searching for ways to grow your career, your search stops when you get to Messer. We unite and support each other’s goals and collaborate in ways that make an impact.

If you want to make a difference in what can be accomplished, join us and you will be part of a company that values and supports your career.

If you’re a military veteran, active reservist, or military spouse, we invite you to join our mission. We provide on the job training, resources, and development opportunities, as well as military-related benefits, and much more. We were recently recognized by the U.S. Department of Labor as a HIRE Vets Medallion Award recipient for our commitment to recruiting, employing and retaining veterans.

What we offer…

Competitive Pay & Benefits: Comprehensive medical, dental, vision, etc. Effective 1st day of Month After Start Date, 401k with company match.

Additionally, employees will enjoy receiving 2 weeks of vacation and 12 paid holidays. Parental leave of 2 weeks is available after 1 full year of successful employment.

For our latest press release click here:

Messer Americas Certified as a Great Place to Work

https://www.messer-us.com/press-releases/messer-americas-certified-great-place-to-work

Use proprietary software systems to accurately maintain data and determine forecasted customer demand. Schedule customer deliveries to avoid service interruptions at the lowest cost with the greatest utilization of assets and payloads. Identify and resolve customer and location issues. Provide world-class customer service via phone and email. Monitor alerts for changes in demand and adjusts the delivery plan as needed to ensure continuous supply to customers. Identify and escalate potential supply issues to the management team. Collaborate with Transport, Distribution, Sales, Operations, and Supply Chain teams to regularly evaluate the most efficient methods to manage customer demand and location resources. Maintain and communicate customer and operation notes for the night team.

We are a technology and applications leader with the industry knowledge and applications expertise to meet customer needs across industrial, food, medical, chemical and electronics industries. We offer over 120 years of proven experience in the safe and reliable production and delivery of industrial, medical and specialty gases.

Today, our deep understanding of industry trends and customer requirements allows us to collaborate intensely with customers to identify and develop long-term solutions that deliver competitive advantage. Our in-depth knowledge of customers’ manufacturing processes enables turn-key engineering with minimal plant downtime, and our technology development capabilities are unrivaled.

Responsibilities

As a Distribution Planner, you will oversee the bulk scheduling of liquefied gases (such as oxygen, nitrogen, or carbon dioxide) for a geographic region in North America.  In this highly visible team leadership role, you’ll serve as the main point of contact for customer operations, coordinate scheduling and dispatching, and monitor customer product inventory levels daily via systems used at the National Operations Center in Stewartsville, NJ.

Day-to-Day Operations:

• Use proprietary software systems to accurately maintain data and determine forecasted customer demand
• Schedule customer deliveries to avoid service interruptions at the lowest cost with the greatest utilization of assets and payloads
• Identify and resolve customer and location issues
• Provide world-class customer service via phone and email
• Monitor alerts for changes in demand and adjust delivery plan as needed to ensure continuous supply to customers
• Identify and escalate potential supply issues to the management team
• Collaborate with Transport, Distribution, Sales, Operations, and Supply Chain teams to regularly evaluate the most efficient methods to manage customer demand and location resources
• Maintain and communicate customer and operation notes for the night team

Additional Accountabilities:

• Promote Messer’s safety goals
• Foster a positive team environment
• Manage multiple tasks and adapt to changing priorities
• Ensure compliance with standard procedures for self and peers
• Review and analyze internal and external levels of service and key performance indicators (KPIs)
• Identify and execute opportunities to improve best practice initiatives
• Assist in meeting regional sales and profit goals through the delivery of customer service and cost targets
• Demonstrated capability to handle a complex and broad workload (union locations, specialty customers, plant outages, etc.)
• Provide peer assistance when issues arise in region
• Willingness to develop and grow
• May receive phone calls from overnight coverage team for business support/troubleshooting

Qualifications

Basic:

• Bachelor’s degree- preferably in logistics, supply chain management, or business management
• 3+ years of transportation or dispatch planning experience acceptable in lieu of a Bachelor’s degree
• Ability to work rotating shift (12-hour daytime shifts, includes weekends and some holidays)

Other:

• Effective written and oral communication skills
• Good analytical skills
• Excellent customer service skills
• Strong problem-solving skills
• Good math skills
• Capability of working efficiently with multiple software systems
• Ability to work in a busy call center environment with changing tasks and a continuous workflow
• Prior transportation or dispatch experience is a plus

In return:

Join us and you will be part of a team that values and supports your career. We offer competitive pay and benefits, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Job Type: Full-time

Work Location: One location

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