Job description

We are seeking for a full-Time Dispatcher with the ability to be able to Drive an Amazon Prime Van in case a Delivery Associate calls out and helps with rescues. We are seeking for someone with experience that has worked for another DSP (Delivery Service Partner) and has the ability to guide the Amazon Delivery associates with their flex app or assist them when delivering to the customers. You must be able to guide them through many situation and technical issues with the Rabbit (cell phone), also have the ability to communicate with station for all sort of packages resolutions.
This is not a job that can be done remotely you must be able to be at the station as driver's need assistance while on delivery to the Amazon customers, from
picking packages, to taking them a phone, a power pack, charging cable or back keys if they get locked out of the van. You must also keep track of daily reports as drivers return to station, you will be asked scheduled to open our office pre driver
arrival and also close at the end of the day return devices to the station clean them, get them charged and ready for the next day making sure their bag kit are complete for the next day! Looking for serious individual with excellent work ethics!

Responsibilities:
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Dispatchers must work on scheduling drivers to ensure that there is adequate coverage for the next morning. The schedule must reflect adequate coverage on the road.
· Dispatchers must command the daily “load-out” process to ensure that all Delivery Associates can locate and load their assigned packages, and start delivery in a timely manner.
· The dispatcher is responsible for making changes to assigned routes in a timely manner and communicating via text and email to the other managers on duty, and to Delivery Associates whose routes are changed.
· Dispatchers must keep their email open to ensure that they receive critical pieces of communication, such as Delivery Associate route assignments for the day, that come through from station management in the morning. OTGO leadership will send MVR updates, HR related updates, and general communication in an Email related format as well, over the course of the day.
· The dispatcher is responsible for having the Dispatch phone on their person at all times and answering all incoming calls with a high sense of urgency, documenting issues when necessary and communicating to Management as needed.
· Dispatchers must proactively maintain communication with station management throughout the day, to stay on top of any delays that may arise, as well as any potential unforeseen issues that could hinder Delivery Associate progress during their routes.
· The dispatcher needs to know the drivers / helpers scheduled for their portion of the week and have ownership of the progression of the team. They should monitor Delivery Associate performance and assist with coaching or initial training of Delivery Associates.
· Dispatchers should work with management, to understand which vehicles that should and should not be going on the road. While also knowing where vehicles are in the repair process/preventative maintenance process.
· The Dispatcher is expected to assist “On-Boarding” newly hired drivers and have a working knowledge of the Amazon portal to troubleshoot potential issues.
· The Dispatcher is expected to keep accurate clock in/out records for the drivers they have on the road.
. The Dispatcher is required to jump on a route in the case of a call out or a driver doesn't show up
· The Dispatcher is expected to make sure the end of night inspection process takes place. This includes: Organization of Gas records, Inspection sheets are filled out, trucks and vans are parked in the correct spot, and the trucks and vans do not have bags or trash inside.
· The Dispatcher is expected to make sure the correct truck count is ready for the next delivery day to ensure we have enough trucks as well as ordering rental trucks for the week if needed
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Physical Activities
· Dispatchers work from a defined work area that includes desk, file cabinets, equipment cages, and dry erase boards.
The dispatcher will be sitting the majority of the time.
Standing and walking are required typically during participation in the morning loadout.
During the morning load out the dispatcher will write the morning load schedule on the dry erase board, issue keys, phones, and information bags for each vehicle.
The evening dispatcher is required to place the phones on chargers in the equipment cages, stow the laptop computer, and collect the vehicle information bags and place them in the equipment cages.
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For immediate consideration, please call or text Brandon at 626-399-4103
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Location: 4841 West San Fernando Road, Los Angeles, California 90039

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• On call
• Weekend availability

Work Location: One location

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