DISPATCH (JOB ID: 57201)

TRANSPORTATION, HILLTOP

Work Year: Traditional 245 work days

FTE: 1.0

Salary Range: $22.76 - $26.40 per hour

Essential Functions and Objectives:

Supports individual, team or department through practical application of knowledge, use of proven techniques, and adherence to procedures. Primary focus on execution of assigned tasks in a specific area of responsibility, with a non-technical scope and a high degree of customer service.

Terminal Dispatch: Works directly for the terminal manager and receives additional direction from the shift supervisors. Schedules drivers and paraprofessionals for routes, excursions, athletics, and other day to day terminal operations. Reviews route information and provides critical input when required to ensure a valued service to our customers at the least cost. Conducts two-way communications with buses and other equipment as well as personnel in the execution of all facets of operation. May also perform the duties of a bus driver when necessary.

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  Performs routine transactions, assists team activities, interacts with stakeholders to solve problems or resolve complaints, gathers information, consults with management on actions to be taken in order to support short-term operations and ensure compliance.
• Performs data entry and verification, keeps accurate files/records, creates detailed reports, using various existing systems for accurate, timely, and compliant records.
• Receives, understands, and disseminates information to appropriate stakeholders. Answers questions, solves problems effectively and escalates appropriately. Demonstrates positive, optimistic and service-oriented mindset to ensure positive relations with stakeholders.
• Contributes to identifying process inefficiencies and proposes solutions, identifies opportunities through external research on trends in resources, programs, and services and internal research with stakeholders, and supports improvement efforts in order to support long-term success.
• Executes clear, concise communications with all radio-equipped vehicles for all correct vehicles and routes; practices strict compliance with all Federal Communications Commission procedures and regulations regarding radio operations.
• Prepares, maintains, and distributes daily record logs, appropriate referral information, and accident notification reports.
• Obtains and distributes information about excursions, after school activities, and athletic transportation requirements.
• When appropriate, prepares and forwards referrals for work rule violations in accordance with department policies and procedures.
• Receives and appropriately responds to incoming phone calls from transportation staff, parents, school representatives and other members of the community; knows correct contacts and phone numbers for responses requiring specific expertise.
• Maintains a continuous and cooperative working relationship with athletic/excursion/activities staff.
• Performs additional command center duties in the event of accidents, inclement weather, and other potential emergency operations.
• Assumes the duties of a bus driver when required, performing the following functions: picking up and returning students; maintaining order among students aboard the school bus and reporting cases of misbehavior to school and staff officials; taking responsible action and following appropriate procedures in case of an accident or emergency situation; inspecting bus fuel levels, oil, water, lights, brakes, and safety equipment; keeping bus clean inside and out; and completing all applicable daily reports.

Physical and Environmental Conditions:

https://financialservices.dpsk12.org/wp-content/uploads/sites/23/Call_Center_Dispatch.pdf

Knowledge, Experience & Other Qualifications:

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  Two (2) years working a school or other large transportation company.
• Two (2) years of experience in dispatch duties.
• Experience with two-way radio systems.
• Possess knowledge of transportation requirements in support of educational programs and activities.
• Ability to maintain an ongoing knowledge of changes to road networks and traffic patterns in and around the City and County of Denver.
• Ability to represent the District in a professional and courteous manner.
• Effective time management and organizational skills.
• Effective interpersonal and communication skills.
• The ability to take responsibility for one’s own performance.
• Aptitude for variety and changing expectations in a fast-paced environment.
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
• Knowledge of GPS and related software desired.
• Bilingual skills in Spanish preferred.
• Must possess a valid Colorado Commercial Driver’s License (Class B with P2S endorsements) and is insurable by the Colorado School District Self-Insurance Pool; This is a safety-sensitive position within the District and mandatory position requirements include: a copy of current driving record at time of hire, clear CBI criminal/background investigation, and compliance with Drug Free/Pre-hire and Random Drug testing conducted throughout duration of assignment.

Education Requirements:

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  High school diploma or GED equivalent required.
• Bachelor’s Degree preferred.

Other information:

Thank you for your interest in the DPS Transportation Services Department. We are looking for individuals that demonstrate and share our DPS Core Values of Integrity, Equity, Accountability, Collaboration, Fun, and putting Students First. Come join the DPS team and make an impact at a great organization! DPS has become the fastest-growing large school district in Colorado and is widely recognized today as one of the best urban school systems in the country. We believe that innovative transportation services, and caring drivers and paraprofessionals, are an extension of the school day and support learning outside of the classroom. We are passionate about providing safe school bus transportation to our student riders. A safe pleasant ride helps students start and end the school day on a positive note. This can have an enormous impact on a student’s attitude toward school. We all have a definite role in the safe operation of our school transportation system and we would love for you to be a part of the team!

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

Under the leadership of Superintendent Dr. Alex Marrero and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.