JOB SUMMARY:

The Director of Workforce Development will lead the application of Goodwill’s workforce development services that prepares people to attain, retain, and advance in employment, playing a key role in mission fulfillment. Types of services include job readiness screening, case management, general job readiness training, skills training, remedial education training, temporary staffing program and career placement. Managing a staff of human service professionals, the Director of Workforce Development will assist job seeking program participants and employees to build the necessary skills to enter and sustain careers that lead to successful, independent lives.

The Director of Workforce Development will apply traditional and non-traditional methodologies and promising practices to serve individuals with diverse barriers, learning styles and life experiences. Responsibilities also include creating effective case management, coaching strategies, learning environments, client engagement and appropriate learning resources to achieve desired outcomes in support of the existing labor market and employer needs.

Metrics for success include the extent to which enrolled participants are engaged in case management and coaching services, ensuring participants have been correctly identified for the appropriate level of job readiness and skills training, participant’s preparedness for employment, participants obtaining employment, meeting the standards and conditions for all grant funded services, effective supervision and management, and demonstration of continuous improvement to stay abreast of current research findings.

The Director of Workforce Development interfaces and partners with HR, Talent Development, Retail, Contracts, and other divisions to develop strategies and implement plans to provide workforce development services to GIC employees, assisting them in meeting personal and career goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Work with Chief Mission Officer and other program staff to establish annual goals and objectives for Workforce Development Programming.

• Oversees Employment Stability, Skills Training, Career Services, Tailored Staffing Services, SEETTS, and the Lower Shore Career Center.

• Evaluate progress towards meeting established goals and metrics
• Create and communicate a strategic course of action for Workforce Development program operations.
• Coordinate admission and enrollment process for job readiness and support services.
• Identify skill sets needed to continuously improve service effectiveness
• Support efforts to promote learning and development as an organizational priority
• Analyze system operations to ensure consistency with annual and long-range planning efforts
• Recommend appropriate interventions to improve the overall performance of individuals and teams, and the organization’s effect on instructional performance

• Develop systems to track service outcomes and assessment tools to evaluate employment barriers, job readiness and interest levels.
• Devises program policies and procedures and completes program audits to ensure regulation and standards are maintained.

• Motivate, develop, and direct staff as they work, employing coaching principles and developmental opportunities to continuously improve individual performance as well as personal and professional growth
• Serve as an active member of the management team, collaborating with other members and lending individual expertise to discussions, planning, and activities

• Coordinate and facilitate the Participant and Employer Advisory Committees
• Determine budget needs, provide regular reports, reconciling revenue and expense
• Performs additional duties as assigned

Demonstrated Leader Competencies

• Functional/technical skills
• Intellectual horsepower
• Comfort around higher management
• Managerial courage
• Motivating others
• Organizational agility
• Managing and measuring work
• Developing direct reports and others
• Community outreach and engagement

Demonstrated Professional Competencies

• Presentation skills, including knowledge and use of software
• Written communications
• Conflict management
• Self-knowledge
• Time management
• Technical learning
• Ethics and values
• Work/life balance
• Compassion
• Drive for results
• Peer relationships

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in social services, education or related discipline required. Master’s degree preferred.
• Five years of experience developing and implementing services in a non-profit setting, serving populations from diverse socio-economic backgrounds
• Five years of experience managing professional staff in a human services environment

SCOPE OF SUPERVISION:

• Provides direct supervision to program managers and program leads., typically a staff up to 5 full time employees.
• Manages multiple departments of up to 20 staff.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a current valid and unrestricted driver’s license and be fully insured according to Maryland law

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced knowledge of adult human services theories, with the ability to select and use appropriate human services methods for the target population of hardest to serve; Understands and appreciates different thinking styles
• Is creative and innovative in approaching management and program delivery
• Communicates effectively verbally and in writing as appropriate based on the needs of the audience; Understands written sentences and paragraphs in work related documents
• Able to listen, influence and connect with people from diverse backgrounds and/or barriers to employment including socioeconomic status, ethnicity, religious affiliation, substance abuse, criminal history or participation in government assistance
• Is aware of others’ reactions and understands why they react as they do; Actively looks for ways to help people with an ability to bring others together to reconcile differences
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Able to monitor or assess the job performance of others and takes action toward improvements
• Able to effectively present information to top management, public groups, and/or boards of directors
• Able to identify complex problems and review related information to develop and evaluate options and implement solutions; Able to collect data, establish facts and draw valid conclusions
• Considers relative costs and benefits of potential actions to choose the most appropriate one
• Working knowledge of computer applications and software programs such as Microsoft Office suite; Able to navigate the Internet to configure standard browsers and utilize search engines; Able to manage large amounts of data including inputting and retrieving specific records

PHYSICAL REQUIREMENTS:

Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

Travel is defined as travel to all areas within Goodwill’s territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights may be required but is typically planned in advance. In some cases, travel may be unplanned. For positions requiring travel, employees must have access to transportation.

WORK ENVIRONMENT:

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quiet.