Job description
Founded in 1979, the National Immigration Law Center (NILC) is a leading non-profit organization (501(c)3) in the U.S. exclusively dedicated to defending and advancing the rights and opportunities of low-income immigrants and their loved ones. NILC’s mission is grounded in the belief that everyone living in the U.S. regardless of race, gender/gender identity, immigration status, or economic status — should have equal access to justice, resources, and educational and economic opportunities that enable them to achieve their full human potential. Together, NILC and the affiliated NILC Immigrant Justice Fund (IJF), a 501(c)4 organization, work to advocate more directly for federal immigration reform policies. NILC is committed to advancing its mission — which intersects race, immigration status, and class — through racial, economic, and gender justice and equity orientation.
Headquartered in Los Angeles with an office in Washington, DC, NILC seeks to achieve just laws and policies that address systemic inequities, create narrative and culture change for an inclusive and equitable society, and build a healthier and more powerful movement. For more information, please visit www.nilc.org. and www.immigrantjusticefund.org/
NILC is at an exciting moment in its organizational trajectory, supporting our five-year strategic framework and scaling the organization and its work through influencing systems, policy advocacy at the federal and state levels, engaging in movement and power building, and narrative and culture strategies in addition to continuous improvements to our operational model. We are looking for entrepreneurial, results-driven, relationship builders who are committed to NILC’s mission and values of racial justice & equity, valuing diversity, fostering partnerships & collaboration, encouraging respect & personal well-being, and striving for transparency, integrity, and honesty.
About the Position
The Director, Technology (Director) advances the missions of NILC and IJF by acting as a subject matter expert and leader in technology operations including technology, data, and information security. Working closely with the Executive Vice President, Operations, the Director plays a key role in building and maintaining strong strategic and operational systems related to technology to build, sustain, and advance the organization in accordance with the strategic framework and NILC values. The Director oversees and executes day-to-day technology operations including technology enablement, defining technology architecture and infrastructure, ensuring compliance, and managing vendor relationships. The Director will act both as a strategic leader and hands-on executor in areas ranging from systems administration to employee IT to procurement. Additionally, the Director collaborates with leaders across the organization to enhance and better integrate the right technology consistently across the organization.
This role is not a member of the Bargaining Unit.
The Director, Technology will be responsible for providing leadership and driving success in the following key areas:
Specific Position Responsibilities
- Forge collaborative relationships across functional areas to evaluate, create and implement a “best in class” technology vision and strategy that enables NILC and IJF to achieve its Strategic Plan and mission.
- Lead and manage day-to-day technology processes and work across the organization.
- Define organizational needs, including security and compliance requirements, system infrastructure, and disaster recovery, and timelines for future system enhancements and implementation to support organizational growth across functional areas.
- Develop and maintain procedures, standards, and policies to protect the privacy and integrity of data including compliance and training of regulations and security policies; develop contingency plans and manage security breaches.
- Manage and oversee integration of software, tools, and applications across functional areas and implementation of improvements to the existing infrastructure.
- Execute day-to-day IT infrastructure, strategy, structure, staffing, vendor management, and budgeting.
- Develop and implement technology trainings and provide technical consulting across functional areas.
- Select and actively manage vendors and platforms for internal and external meetings, events and trainings hosted by NILC, determining and leading the identification and coordination of internal resource needs and best in class execution and presentation.
- Identify opportunities and recommend solutions for maximizing technology efficacy, efficiency, and innovation.
- Communicate technology recommendations, risks, reports, and plans to Executive and Senior Leadership teams, staff, and other audiences as needed.
- May be a part of or lead cross functional/departmental projects using the MOCHA framework/methodology
Supervisory Responsibilities
- Manages outside consultants, third party administrators, and vendors.
Shared Organization Responsibilities
- Champions NILC and IJF’s mission of advancing the rights of immigrants with low income by demonstrating a commitment to human rights, and racial, economic, and social justice.
- Attends and actively participates in NILC meetings at the organization, department, project, and individual level.
- Develops relationships and supports NILC and IJF colleagues across all teams, recognizing that each individual brings a unique background and perspective to the work and assuming good intent from each other.
- Follows through on commitments acting with a clear sense of ownership individually and collectively by taking personal responsibility for decisions, actions, and failures, establishing clear responsibilities and processes for monitoring work and measuring results, and designing feedback loops into work.
- Learns quickly when facing new situations by experimenting to find fresh solutions, taking on the challenge of unfamiliar tasks, and extracting lessons learned from failures and mistakes.
- Acts with integrity by following through on commitments, being direct and truthful, keeping confidences, and showing consistency between words and actions.
- Commits to centering NILC’s values of racial justice and equity, valuing diversity, fostering partnerships and collaboration, encouraging respect and personal well-being, and striving for transparency, integrity, and honesty in all decisions and actions.
In recognition of the fluidity of the work and ecosystem that NILC operates in, other duties may be assigned depending on organizational need.
What We’re Looking for in This Role
- Commitment to NILC and IJF’s mission of advancing the rights of immigrants with low income and a demonstrated commitment to human rights, racial, economic and social justice, and equity, diversity, inclusion, and justice for all.
- Collaborative, proactive, and action oriented working style with a strong service mentality promoting mutual accountability and inspiriting trust and confidence from colleagues, other NILC team members, and NILC and IJF leaders alike.
- Demonstrates sound judgement in decision-making, high integrity, and utmost respect for confidentiality.
- Excellent verbal and written communication skills: ability to read, analyze, and interpret as well as draft documents such as reports, correspondence, and presentations for various audiences and explain highly technical terms to audiences who may not be familiar.
- Self-starter with a strong strategic ability to move daily tasks forward in alignment with NILC’s broader organizational needs and goals.
- Knowledge of the latest strategies to protect against cyber threats, including multifactor authentication, DNS filters, protection against phishing and ransomware threats.
- Demonstrated success in vendor management skills, including experience in evaluation, negotiation, selection, and project management of vendors.
- Experience in structuring data systems to comply with security standards such as GDPR, HIPAA, etc. recognizes each team member's unique background and perspective to achieve team goals in a positive and motivating working environment.
- An inclusive management style that places deep value on diverse perspectives and emphasizes the development and growth of team members and encourages learning and continued improvement.
Qualifications Required
- Bachelor’s degree in Computer Science, Information Technology, or other related field required.
- At least 10 years of experience in Information Systems, IT, or IT service delivery, including at least 4 years of supervisory and management experience of an IT service delivery team.
- Experience managing technology functions in a non-profit environment.
- Experience developing technology strategies to make an organization more effective and more efficient.
- Experience developing and implementing new technologies to support business processes, whether created in-house or procured off-the-shelf.
- Experience managing and administering computer networks, firewalls, backups, security systems, desktops, and other IT solutions in place including computer hardware, systems software, application software, and all configurations.
- Experience leading software implementations, integrations, or upgrades.
- Demonstrated ability to manage IT operations in the cloud, management of hosting arrangements and safely integrating systems into the infrastructure without compromising security.
- Experience building out Microsoft Office Suite and related products for an organization.
Preferred Qualifications
- Master’s degree or MBA in IT, information systems, computer science, or other related field a plus.
- Nonprofit or social justice organization experience strongly preferred.
- Proficiency in non-English languages spoken by Latinx, Asian, Pacific Islander, African, Caribbean, and Arab communities preferred. Fluency in more than one language is desirable.
At NILC, we know that talented people may have different backgrounds or experiences, and if your education and experience doesn’t exactly align with the above that’s okay! NILC believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunity to all qualified applicants. NILC’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of people of color, women, veterans, and individuals with disabilities in our organization. We encourage you to apply and let us know in your cover letter why you are qualified and the right fit for this role and NILC.
Work Environment
Location & Travel:
- All staff are currently working remotely, and all travel is limited due to the COVID-19 pandemic. Post pandemic, up to 10-20% of overnight interstate travel may be required; travel is typically quarterly to the NILC Washington, DC office or another location within the US for 3-5 nights.
Compensation:
- NILC’s compensation philosophy is to pay competitively in the nonprofit sector and ensure equity across the organization. The salary range for this role is $128,000 - $161,000 per year. Compensation for the role will depend on several factors including qualifications, skills, competencies, and experience.
- NILC provides an incredible benefit package that includes employer-paid healthcare coverage (100% for employees and 75% for dependents), employer-supported dental and vision coverage, a 403(b)-retirement plan including an automatic contribution from NILC, paid parental leave, monthly cell phone and wellness stipends, pre-tax accounts for transit, health, and childcare benefits (FSA), and employer-paid short- and long-term disability and life insurance. NILC also provides a generous paid-time-off policy, 15 holidays and 22 days of paid time off annually (increased to 32 after 2 years of employment).
- NILC is also a qualifying public service employer, which means all full-time NILC employees qualify for the Public Service Loan Forgiveness (PSLF) Program. To learn more about the program, please visit https://studentaid.gov/pslf/.
Physical Demands
- Remaining in a stationary position, often standing, or sitting for prolonged periods
- Communicating with others to exchange information.
- Repeating motions, like typing or answering a phone, that may include the wrists, hands and/or fingers.
NILC is an equal opportunity employer; people of color and individuals from diverse backgrounds are
encouraged
to apply. NILC does not discriminate based on race, color, national origin, citizenship status, ethnic background, religion, political orientation, gender, sexual orientation, gender identity, age, disability, or any other protected class. We consider all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative.
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