A Director of Security manages, supervises, and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures by performing the following duties:

• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts, and initiates corrective action in a timely manner as necessary.
• Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Establishes contacts and works as liaison between the client property, local law enforcement, local civic groups, etc.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Communicates and coordinates with branch management regarding scheduling, staffing, equipment, recordkeeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided equipment to facilitate emergency around-the-clock contact.
• Assists branch management in the resolution of legal, financial, human resources, and administrative duties.
• Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
• Assures that employee grievances are heard and resolved.
• Assures communication of policies, company announcements, and job openings.
• Meets all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Walden’s corporate training standards.
• Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to the client and coordinate preliminary investigations.
• Performs account audits and off-hour visits, completing required documentation.
• Manages uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
• Capably utilizes WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.

The Ideal Candidate

If you are an experienced Supervisor who is passionate and ready to take on the challenge of supervising in a complex, diverse, people-first culture, then you have what it takes to be a successful Director of Security for Walden Security. Job requirements include:

• Associate's degree from two-year College or University; and a minimum of two years management experience in security or related field, and/or training; or equivalent combination of education and experience.
• Microsoft Office software, eHub software, and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid State Security Officer License if required by the state.
• State Armed License, Certification in the use of weapons if required.
• Available 24 hours per day/ seven days per week.

About Walden Security: Setting the Standard by Setting the Example®

Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned and -operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with 6,000 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in 37 states, Washington, D.C., and Puerto Rico. Walden Security is also the nation’s largest WBENC-Certified Women’s Business Enterprise specializing in security services, one of the nation’s only security firms with an ISO® 9001:2015 Certified Quality Management System, and is a Training Top 125 award recipient for the last three consecutive years.

Join our Team

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial and government properties. Right now, we’re seeking inspired, motivated, and customer service-oriented people to add to our team. Security experience is not required: Walden welcomes a diversity of professional backgrounds, and we’ll make sure you have the support and training you need to be successful.

If you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest-growing security companies, apply with Walden Security today.

Why Walden?

Walden Security is a family-owned and operated business, and that’s how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

We seek out people who are motivated, eager to learn, committed to serving our officers and clients, and always doing what’s right. We provide the resources, support, and training that you need to be successful. We offer every employee generous benefits, as well as opportunities for career growth.

We build on success by continuing to develop our people so that they have opportunities to grow within our organization, which is why we’re an award-winning employer, with one of the highest retention rates in the industry.