Five Star Call Centers, headquartered in Sioux Falls, SD, has an opening for a Director of Information Technology. This position will report to the companies Chief Operating Officer and manage and direct the company’s information technology (IT) operations, ensuring the department provides efficient, secure, compliant, and effective technical support service. This position is an onsite position.

Supervisory Responsibilities:

• Hires and trains IT staff, which includes Security and Compliance, Network Management and Software Development.
• Schedules, organizes, and assigns projects to members of the IT team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Leads development and implementation processes for the organization’s IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations, including PCI, Soc 2, and HIPAA
• Develops and maintains relationships with external IT vendors and service providers.
• Coordinates multisite IT systems via enterprise resource planning (ERP).
• Performs other related duties as assigned.
• Manage a detailed monthly and yearly IT budget.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in latest technology for IT systems and management.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Through understanding of IT and practical applications to support the company’s goals.

Education and Experience:

• Bachelor’s degree in Computer Science required; master’s degree or MBA preferred.
• At least five years of experience managing an IT department.
• At least five years of Audit and Compliance experience, including but not limited to PCI, Soc 2, and HIPAA.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Pay & Benefits:

• Starting Pay - Salary / Depends on Experience
• Work hours - Typically between 8:00am-5:00pm Mon-Fri (CST) (Hours and days could change pending business needs)
• Status - Full Time ; Benefit eligible 1st of the month after 60 days - click to see benefits-at-a-glance

A background check applicable with state and federal laws is required.

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Not Your Ordinary Call Center.TM

fYcG8xciwJ