DIRECTOR OF HOUSEKEEPING | PALIHOUSE WEST HOLLYWOOD

WHO WILL LOVE THIS POSITION?

• An individual who likes being active all day and not in an office environment
• An independent worker can follow a task list with minimal supervision
• An individual who is detailed oriented and enjoys enhancing the guest in room experience by ensuring the room is clean and comfortable

WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

POSITION PROFILE:

The Director of Housekeeping is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills.

ESSENTIAL FUNCTIONS:

• Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
• Maintain and update all guest collateral placed in the rooms
• Respond to requests in an expedient, professional manner
• Interact with guests to ensure satisfaction and handles guests concerns as necessary
• Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
• Train, counsel and discipline team members, as needed
• Seek continual improvement for the department and hotel
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws
• Advises front desk agent of rooms readiness for occupancy
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements
• Clean guest rooms by category priority
• Empty trash containers
• Remove all dirty terrycloth and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace if soiled/damaged
• Remove dirty bed linen and make up bed with clean linen
• Replace laundry bags and slips
• Clean closets and door tracks on check-out rooms, removing dust and debris
• Ensure correct amount and placement of hangers, extra blanket/pillow
• Dust and polish all furniture
• Realign furniture to floor plan
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside
• Check under bed(s), chairs and sofa for debris and remove if present
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio, remote control and cable box
• Set correct time on clock; correct TV channel
• Clean all lamps and light switches; check for proper working order
• Remove dust, spots and smears from windows, ledges and frames
• Remove dust, grease and smears from telephones and reposition properly
• Empty liquid from ice bucket and wipe all surfaces dry
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
• Follow uniform guideline
• Perform any other reasonable duties as required by management
• Lead by example at all times and stay visible to staff
• Be part of a leadership team of brand advocates who believe in what Palihotel Seattle has to offer and who are personally invested in its success
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain guest experiences
• Be a leader in managing the overall reputation management of the hotel
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
• Effectively manage wages and controllable expenses
• Focus on maximizing the financial performance of the department
• Monitor performance against budgets and goals

REQUIREMENTS:

Skills & Knowledge Required:

• Has a strong working knowledge of and passion for hospitality
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products

Physical Requirements:

• Must be able to stand or walk a minimum of eight hours
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs

Qualification Standards:

• Experience: Minimum one years of experience working guest in a luxury hotel setting

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

REQUIREMENTS

ABOUT PALISOCIETY:

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of–a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde´ Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels