Job description

The WREIN educates and empowers women to secure their financial futures through real estate investing. We are extremely team and goal-oriented and we like to work with others who value communication, trust, leadership, collaboration, excellence, and collective responsibility. If the idea of helping take a rapidly growing startup to the next level sounds exciting, this opportunity may be for you.

Here is a sneak peek of what it is like on our team: https://vimeo.com/790176063/5c40015f4d

Why WREIN?

● A fun, upbeat company culture

● Paid time off

● Flexible schedules

● Unlimited growth opportunities

● Medical, Dental & Vision insurance

● Family oriented environment

We are seeking a highly experienced Director of Customer Service to lead and revolutionize our customer service department. The ideal candidate will have a minimum of 5 years of experience in a customer service leadership role, and a proven track record of implementing successful systems and processes that drive customer satisfaction and retention.

Responsibilities:

• Develop and implement strategies to improve the overall customer service experience and ensure that our customers receive timely, accurate, and effective responses to their inquiries and concerns
• Develop and implement training programs for customer service representatives that promote best practices and continuous improvement
• Oversee the day-to-day operations of the customer service department, ensuring that customer issues are resolved in a timely and professional manner
• Identify areas for improvement and develop solutions to optimize the efficiency and effectiveness of the customer service department
• Work cross-functionally with other departments to ensure a seamless customer experience across all touchpoints
• Monitor customer feedback and conduct regular analyses to measure and report on the success of customer service initiatives
• Develop and manage budgets for the customer service department

Qualifications:

• Minimum of 5 years of experience in a customer service leadership role
• Demonstrated ability to develop and implement successful customer service strategies and initiatives
• Strong leadership skills and the ability to motivate and inspire a team of customer service representatives
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams and departments

Salary range: $85,000 - $115,000 per year depending on experience + unlimited growth opportunities

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 4 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Dallas, TX 75248: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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