About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we're solving on our Blog.

About the Role

The Creator Acquisition, Retention and Programs (CAP) team owns the full cycle business relationships with the world's largest talent agencies and representation organizations that serve Twitch's top creators. We work with top agencies, managers and organizations on new deal generation and deal renewals for both prospective and current top partners.

The Operations Director position will support the Creator Acquisition, Retention and Programs team through management of data, analysis, and coordinating logistical processes to ensure creator contractual details are up-to-date. The OperationsDirector will be a project manager for strategic initiatives and will collaborate with Twitch's cross-functional teams such as accounting, finance, partner ops, partnerships, and legal. You will focus their daily efforts on tracking deal cycles, compiling internal data, and maintaining tracking documentation for pre/post process execution.

We are looking for an experienced team member with a passion for operational excellence, an ability to quickly build new functional processes to support a fast moving team and organization. You are a team player, have a business, financial or legal background, and can compile data from multiple sources to create a "source of truth" upon which the CAP team can rely.

You can work in Los Angeles,CA; Irvine, CA; Seattle, WA; New York, NY; and Salt Lake City, UT.

You Will:

• Manage your own deal roster of top creators, working with agencies, managers and top creator communities
• Develop systems and mechanisms to manage creator deals and contract terms to ensure scale as more contracts are accomplished and deals are renewed
• Lead the development of operational metrics around creator performance and scale to enhance the deal making process
• Research, suggest and implement improvements to existing operational processes to support the CAP's organizational growth and values
• Work across all departments to ensure information is correctly communicated
• Anticipate all the needs of the CAP team and work with other functional leads to problem solve, support, and drive strategic initiatives
• Partner with department heads/experts to support ongoing needs
• Assist and track deal memos, contract extensions, proposals, deal summaries and presentations
• Collaborate with finance, legal, accounting, partnerships and other partners

You Have:

• 7+ years of operations, analytics or financial strategy experience
• 7+ years experience in an internal facing role with a digital content distribution platform, content studio, MCN, talent agency or similar
• Expertise in building systems that are necessary to the success of the business
• Interpret and summarize enormous amounts data to support deal structuring
• Business modeling and strategic analysis experience with the ability to explain in simple terms
• Passion for entertainment and contracts
• Familiarity with the Twitch platform as either a user and broadcaster
• MBA or equivalent preferred

Bonus Points

• Manage your own deal roster of top creators, working with agencies, managers and top creator communities
• Develop systems and mechanisms to manage creator deals and contract terms to ensure scale as more contracts are accomplished and deals are renewed
• Lead the development of operational metrics around creator performance and scale to enhance the deal making process
• Research, suggest and implement improvements to existing operational processes to support the CAP's organizational growth and values
• Work across all departments to ensure information is correctly communicated
• Anticipate all the needs of the CAP team and work with other functional leads to problem solve, support, and drive strategic initiatives
• Partner with department heads/experts to support ongoing needs
• Assist and track deal memos, contract extensions, proposals, deal summaries and presentations
• Collaborate with finance, legal, accounting, partnerships and other partners

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,200/year in our lowest geographic market up to $208,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7951