Job description

JOB SUMMARY:

· The Digital Technician will perform remote diagnosis for service centers and our mobile service teams throughout the US market.

RESPONSIBILITIES & KEY ACTIVITIES:

· Handles diagnosis requests in a structured and timely manner.

· Identifies and researches avoidable service visits and coordinates them in part to our mobile service technician teams

· Troubleshoot and repair OTA as defined by the service engineering team

· Perform tasks requiring a high level of skill and patience

· Develop and follow best practices and procedures for various maintenance activities

· Maintain high levels of communication and feedback within the VinFast Digital Service Team and field Service team; prepare daily updates of work completed, problems identified, and future timelines

· Have flexibility to provide support outside your region and possibly outside the country as required

· Perform other related duties as assigned per our growth and diversity across applications

MINIMUM REQUIREMENTS:

· Technical automotive background as a high level Service Technician required

· Strong written and verbal communication skills

· Ideally have experience of working with Electric Vehicles

· Proven ability to lead by example and be innovative with processes and efficiencies

· Analytical ability to understand and impact key performance indicators

· Problem solving initiative to fix problems when they arise, but also understand why and how they happened

· Ability to motivate a team, to engage and facilitate others to achieve and succeed

· Digitally savvy – ability to adopt and adapt quickly to new technology and systems

· Good knowledge of MS Office

· Valid Driving License

· Performs well in an agile, fast-paced environment where things can change very quickly

· Perform and lead well under pressure

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Los Angeles, CA 90066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 1 year (Required)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.